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New Reviewer

Incomplete job

Paid for a carpet installation in full for Monday Aug 15. One room not done as they ran out of carpet and said it would be done by Wednesday. No one came. Called on Thursday and told someone would contact us in 24 hrs. No one called. Called back on Friday and again given a new reference number. No one called back. Called again today Saturday and told the 24 hr time restarted on Friday and to wait till Monday. What kind of a crazy game is this that every time you call Luna they give a new reference number and a new wait time of 24 hrs.

User's recommendation: Stay away.

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ID
#3873098 Review #3873098 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Customer service

I got a in-home estimate today and I must say I have no idea what planet this salesman came from, I will never ever be a customer, Ill stick with Home Depot, the guy looked like he escaped from Alcatraz. A $700 job he quoted $7000 and he lied about the dimensions and wouldnt give me the estimate in writing and he was in a super rush. The worst ever run from this company and fast. He brought in a sample board that looked like it was straight out of Walmart, what he didnt know is I already had 3 estimates before him, none even in the ballpark of his.

User's recommendation: Never.

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ID
#3775886 Review #3775886 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer
Luna Flooring's reply to:

Hardwood Flooring Installation

Marti, our customers are our number one priority, and we regret to hear about your experience. We've located your order and will be reviewing your concerns.
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ID
#3712768 Review #3712768 is a subjective opinion of poster.
Location
Haymarket, Virginia
New Reviewer

Took my money!!

BUYER BEWARE!! They include Haul away and take up of all current flooring however, their installer came out Took up a little bit of carpet in my closet and determined that I needed a subfloor. I had already given the company a $2200 deposit. I asked the installer could...
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ID
#3013723 Review #3013723 is a subjective opinion of poster.
Cons
  • Salesman
  • Carpet installation
Preferred solution
Price reduction
Luna Flooring's reply to:

Installed wrong color carpet !!!are you serious!!!!

Randy, customer satisfaction is our number one priority, and strive to address every customer concern with a sense of urgency.
We appreciate you bringing this matter to our attention and will be in touch with you shortly to further address your installation concerns.
Thank you,
- Customer Care
ID
#2648430 Review #2648430 is a subjective opinion of poster.
Loss
$12000
Preferred solution
Full refund for my time and the correct carpet installed
New Reviewer

This place is terrible I wanted a grey carpet and they installed a beige I dont know if there color blind. And they supposedly have a love you carpet guarentee well we have been leaving messages with some guy Brian Hartley who never returns call this guy should be fired we left him numerous voicemails and taking time out of my days to sit on the phone and wait today was another 45 min on hold until I hung up now

Im back on the phone again 20 min Im still no one has picked up the phone. This place I wish I read there reviews before hiring this company there reviews are terrible and so isnt mine

User's recommendation: Go elsewhere.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer
Luna Flooring's reply to:

Worst Experience Ever!

Lori, customer satisfaction is our number one priority, and strive to address every customer concern with a sense of urgency. We appreciate you bringing this matter to our attention and will be in touch with you shortly to further address your installation concerns. -...
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ID
#2608775 Review #2608775 is a subjective opinion of poster.
Luna Flooring's reply to:

Estimate complaint

Tanisha, customer satisfaction is our number one priority, and strive to address every customer concern with a sense of urgency. We appreciate you bringing this matter to our attention and will be in touch with you shortly to further address your installation concerns.
- Customer Care
ID
#2496938 Review #2496938 is a subjective opinion of poster.
Preferred solution
I want what was advertised. Free in home estimate with at least 70%off. I feel I deserve more than 70% off

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer
Luna Flooring - Estimate complaint

Luna advertised 70%off with free in home estimates. I made an appointment for an estimate.

I received 3 reminders about my appt. My mom was home, but she called and let the rep speak to me. He said I needed to be there to pick the floor. I told him Mom could pick it.

He asked, "does she have money for a deposit ?". Sir you would need to give the estimate first. He said that is not the way they do things and a deposit was as required. I told him I was shopping for the best price and if he couldn't give me an estimate without a deposit then he could leave.

He left!!!!!

How can I give a deposit without a price? I'm pissed

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer
Luna Flooring's reply to:

Horrible install

Robert, we value your time, and sincerely apologize for your time. We'll be looking into this matter right away and will be in touch with you soon. - Customer Care
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ID
#2449097 Review #2449097 is a subjective opinion of poster.
Luna Flooring's reply to:

Repair work that needs to be done.

Marilyn, customer satisfaction is our number one priority, and strive to address every customer concern with a sense of urgency. We appreciate you bringing this matter to our attention and will be in touch with you shortly to further address your installation concerns.
ID
#2442532 Review #2442532 is a subjective opinion of poster.

Three weeks ago an estimator came out to my house to estimate how much it would cost to fix my kitchen floor. My fridge sprung a leak and the wood is raised up and needs to be fixed.

Id appreciate your attention to this matter ASAP. The floor isnt getting better.

Marilyn Lendvay

831* 190th Avenue

Bristol, Wi

262 891 ****

Thank you.

Contact Luna Flooring Customer Service

Website:
www.luna.com
Mailing Address:
333 Northwest Ave
Northlake, Illinois 60164-1604
United States
Phone:
(877) 241-5862
Contact Luna Flooring Customer Service

Latest Question

Why is Luna giving me the runaround

They have been giving me the runaround since last year on my floor and I can’t seem to get anything done we paid a lot of money for Quality flooring and All I am getting is flop sweat I finally got an inspector to come look at...

Luna Flooring's reply to:

Horrible service

Jasmine, this is not the experience that we wish for our customers. We’d like to assist further, but we can't locate your account. Please send an email to care@luna.com with your contact information, and we'll get in touch with you ASAP. Thank you, -Luna Customer Care
ID
#2339273 Review #2339273 is a subjective opinion of poster.
Loss
$1700
Preferred solution
I want my floors fixed or my money back
New Reviewer

There was several issues with the work done. Titles are lose in the flooring.

Side trim came off easily..

Someone finally came out to review my concerns after arguing for months and now I'm getting the run round for someone to call me back to schedule the additional work.. I wish I read all these reviews before I wasted my money..

User's recommendation: Run don't do business with this company!

Luna Flooring's reply to:

I was taken for three thousand and some dollars for flooring.

James, this is not the experience that we wish for our customers, and we sincerely apologize for your experience. We've located your order and will be in touch with you shortly to further address your concerns. Thank you, -Luna Customer Care
ID
#2332682 Review #2332682 is a subjective opinion of poster.
Cons
  • After same issue 4 times
Loss
$3
Preferred solution
I want the rest of my floors done.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer

A service order was sent down to Melissa. She refused to carry out the order.

I paid out three thousand and some dollars to have my floors done and only got the basement done. I got a phone call about how i like my floors , I respond that i was rip off and was told that it was not ok. I've talk to twice and she still wont get the job complete. I am very disappointed that she thinks a word form the main office, isn't going to make her carry the service order.

James hill at 315 Leeanne RD. Essex MD.

21221. phone, 443 922 ****.

User's recommendation: if your job isn't done right get in touch with the corporate office.

Luna Flooring's reply to:

Horrible service

Nichole, we'd like to look into this and address your pricing concerns, but we're having trouble locating your account. Please contact us at care@luna.com so we can follow-up with you about your concern.
ID
#2225579 Review #2225579 is a subjective opinion of poster.
Cons
  • Quality
Loss
$3000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer

I wish I would have read this before. I had laminate flooring scheduled and one room carpet.

The flooring guys (2) brought the wrong product on day 1, the carpet in out no problem. Day 2 only 1 flooring man showed and worked till 3am and the flooring is bowing and the trim looks like crap.

I have not been able to get it fixed, they keep telling me they are looking into it. Do not go with Luna

User's recommendation: Do not use them.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer
Luna Flooring's reply to:

Scam for credit card account

Dear Ben, we sincerely regret to hear that your sales experience was not what you expected. We're currently reviewing your concerns and will be in touch with you soon. Thank you, -Luna Customer Care
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ID
#2204499 Review #2204499 is a subjective opinion of poster.
Luna Flooring's reply to:

Problem with service and carpet

Kristy, We want to help, but are unable to identify you. Please write to us at care@luna.com so we can resolve this.
ID
#2166397 Review #2166397 is a subjective opinion of poster.
Loss
$1750
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer
Luna Flooring - Problem with service and carpet
Update by user Oct 12, 2020

The carpet inspector came and they have put a claim into the mill, the people who make the carpet but this isn’t good enough. I want a different carpet because I was told this type would last years.

This isn’t right and I am concerned for other customers.

It does no good to put the same carpet in if it just lasts 10 months. Be honest when you sell something so just waiting on the claim part

Original review posted by user Sep 12, 2020

I have made a scone claim and have not heard from them. I had the carpet cleaned and it still looks matted down and also unraveling

User's recommendation: Please don’t use luna.

1 comment
#1930280

Hi Kristy- I am also dealing with Darrell Mullins who was absolutely horrible- this is a scam! And I demand that they fix my issues!

I have tried to contact him multiple times and have failed.

Luna is running a scam!! Please email if you would like to join forces to bring these con artist down TSM.ESQ88@***.com

Luna Flooring's reply to:

10 month old carpet already unraveling and marrying down

Kristy, We want to help, but are unable to identify you. Please write to us at care@luna.com so we can resolve this.
ID
#2166332 Review #2166332 is a subjective opinion of poster.
Pros
  • Sales pitch
  • On time ok install people
Cons
  • Follow up after the sales and warranty support
  • Horrible product
Loss
$1750
Preferred solution
I want replacement carpet or full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer
Luna Flooring - 10 month old carpet already unraveling and marrying down
Luna Flooring - 10 month old carpet already unraveling and marrying down
Luna Flooring - 10 month old carpet already unraveling and marrying down
Luna Flooring - 10 month old carpet already unraveling and marrying down

I am so upset. I am a single mother and this company is a big scam.

I paid 1750 for carpet that is 10 months later matted down and unraveling. It looks just as bad as the carpet before that was old. Stains didnt come out after being professionally cleaned. I want them to install carpet that lasts.

The sales guy said this carpet was the best. I want someone to help me contact CW20578