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Luna Flooring is a large retailer of carpets, hardwood and laminate. It was started by Salamon DeZara in 1958. It is a family-run company headquartered in Chicago, Illinois. Luna Flooring specializes in carpet, hardwood and laminate sale, delivery and installation. Now it is represented on flooring markets of Baltimore, Boston, Milwaukee and Washington D.C. The company offers financing promotion options and accepts payments by installments. Different flooring samples with home furnishings and lighting are available to consumers before making an order. The company offers low price guarantee and lifetime installation warranty to all customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.
Verified Reviewer New ReviewerFollow up
I want to rescind my earlier comments about Luna flooring. They came back and completed the job to my satisfaction.
User's recommendation: 5 stars.
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Preferred solution
Just updating my earlier comments
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.
Verified Reviewer New ReviewerIncomplete job
Paid for a carpet installation in full for Monday Aug 15. One room not done as they ran out of carpet and said it would be done by Wednesday. No one came. Called on Thursday and told someone would contact us in 24 hrs. No one called. Called back on Friday and again given a new reference number. No one called back. Called again today Saturday and told the 24 hr time restarted on Friday and to wait till Monday. What kind of a crazy game is this that every time you call Luna they give a new reference number and a new wait time of 24 hrs.
User's recommendation: Stay away.
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Preferred solution
Deliver product or service ordered
Customer service
I got a in-home estimate today and I must say I have no idea what planet this salesman came from, I will never ever be a customer, Ill stick with Home Depot, the guy looked like he escaped from Alcatraz. A $700 job he quoted $7000 and he lied about the dimensions and wouldnt give me the estimate in writing and he was in a super rush. The worst ever run from this company and fast. He brought in a sample board that looked like it was straight out of Walmart, what he didnt know is I already had 3 estimates before him, none even in the ballpark of his.
User's recommendation: Never.
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Location
Doylestown, Pennsylvania
Luna Flooring - Hardwood Flooring Installation
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New Reviewer
Took my money!!
BUYER BEWARE!! They include Haul away and take up of all current flooring however, their installer came out Took up a little bit of carpet in my closet and determined that I needed a subfloor. I had already given the company a $2200 deposit. I asked the installer could he tear up all the flooring and see how much subfloor and where I need it. The installer told me no and that he needed the rest of the money upfront. I explain to him that I dont understand why he cant take up the floor to tell me how much I need. He said he couldnt do it and left. I called my sales rep who took over 36 hours to get back to me. In the meantime I call Luna for different times. There is NO manager and NO supervisor that you can get a hold of. It is strictly customer service and they dont know anything. when my sales person FINALLY calls me back he states that they dont owe me any money for those services not rendered. I then stated his own contract back to him which says Luna will repair and replace subfloor for an additional charge the sales rep had no idea of this clause. I said, how can you know how much subfloor I need without tearing up all the floors? Your installer looked in my closet and then left! I had to hire my own carpenter, pay them for tearing up all the floors, hauling it away and laying subfloor. All three things that Luna, in their contract, said they would provide. I disputed the charge on my credit card and I will be taking legal action. DO NOT USE THEM!! User's recommendation: NEVER
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Cons
- Salesman
- Carpet installation
Preferred solution
Price reduction
Installed wrong color carpet !!!are you serious!!!!
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Luna Flooring - Worst Experience Ever!
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Estimate complaint
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Luna Flooring - Horrible install
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Repair work that needs to be done.
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Horrible service
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I was taken for three thousand and some dollars for flooring.
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Horrible service
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Luna Flooring - Scam for credit card account
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Problem with service and carpet
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Luna Flooring
Hi Kristy- I am also dealing with Darrell Mullins who was absolutely horrible- this is a scam! And I demand that they fix my issues!
I have tried to contact him multiple times and have failed.
Luna is running a scam!! Please email if you would like to join forces to bring these con artist down TSM.ESQ88@***.com