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Luna Flooring's reply to:

Lori, customer satisfaction is our number one priority, and strive to address every customer concern with a sense of urgency. We appreciate you bringing this matter to our attention and will be in touch with you shortly to further address your installation concerns. -...
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ID
#2608775 Review #2608775 is a subjective opinion of poster.
Luna Flooring's reply to:

Estimate complaint

Tanisha, customer satisfaction is our number one priority, and strive to address every customer concern with a sense of urgency. We appreciate you bringing this matter to our attention and will be in touch with you shortly to further address your installation concerns.
- Customer Care
ID
#2496938 Review #2496938 is a subjective opinion of poster.
Service
Luna Flooring Sales Representative
Preferred solution
I want what was advertised. Free in home estimate with at least 70%off. I feel I deserve more than 70% off

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

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Luna Flooring - Estimate complaint

Luna advertised 70%off with free in home estimates. I made an appointment for an estimate.

I received 3 reminders about my appt. My mom was home, but she called and let the rep speak to me. He said I needed to be there to pick the floor. I told him Mom could pick it.

He asked, "does she have money for a deposit ?". Sir you would need to give the estimate first. He said that is not the way they do things and a deposit was as required. I told him I was shopping for the best price and if he couldn't give me an estimate without a deposit then he could leave.

He left!!!!!

How can I give a deposit without a price? I'm pissed

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Luna Flooring's reply to:

Luna Flooring - Horrible install
Luna Flooring - Horrible install
Luna Flooring - Horrible install
Luna Flooring - Horrible install
Luna Flooring - Horrible install
Luna Flooring - Horrible install
Robert, we value your time, and sincerely apologize for your time. We'll be looking into this matter right away and will be in touch with you soon. - Customer Care
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ID
#2449097 Review #2449097 is a subjective opinion of poster.
Product
Luna Flooring Carpet
Luna Flooring's reply to:

Repair work that needs to be done.

Marilyn, customer satisfaction is our number one priority, and strive to address every customer concern with a sense of urgency. We appreciate you bringing this matter to our attention and will be in touch with you shortly to further address your installation concerns.
ID
#2442532 Review #2442532 is a subjective opinion of poster.

Three weeks ago an estimator came out to my house to estimate how much it would cost to fix my kitchen floor. My fridge sprung a leak and the wood is raised up and needs to be fixed.

Id appreciate your attention to this matter ASAP. The floor isnt getting better.

Marilyn Lendvay

831* 190th Avenue

Bristol, Wi

262 891 ****

Thank you.

Luna Flooring's reply to:

Horrible service

Jasmine, this is not the experience that we wish for our customers. We’d like to assist further, but we can't locate your account. Please send an email to care@luna.com with your contact information, and we'll get in touch with you ASAP. Thank you, -Luna Customer Care
ID
#2339273 Review #2339273 is a subjective opinion of poster.
Loss
$1700
Preferred solution
I want my floors fixed or my money back
New Reviewer

There was several issues with the work done. Titles are lose in the flooring.

Side trim came off easily..

Someone finally came out to review my concerns after arguing for months and now I'm getting the run round for someone to call me back to schedule the additional work.. I wish I read all these reviews before I wasted my money..

User's recommendation: Run don't do business with this company!

Luna Flooring's reply to:

I was taken for three thousand and some dollars for flooring.

James, this is not the experience that we wish for our customers, and we sincerely apologize for your experience. We've located your order and will be in touch with you shortly to further address your concerns. Thank you, -Luna Customer Care
ID
#2332682 Review #2332682 is a subjective opinion of poster.
Product
Luna Flooring Hardwood Flooring
Cons
  • After same issue 4 times
Loss
$3
Preferred solution
I want the rest of my floors done.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

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New Reviewer

A service order was sent down to Melissa. She refused to carry out the order.

I paid out three thousand and some dollars to have my floors done and only got the basement done. I got a phone call about how i like my floors , I respond that i was rip off and was told that it was not ok. I've talk to twice and she still wont get the job complete. I am very disappointed that she thinks a word form the main office, isn't going to make her carry the service order.

James hill at 315 Leeanne RD. Essex MD.

21221. phone, 443 922 ****.

User's recommendation: if your job isn't done right get in touch with the corporate office.

Luna Flooring's reply to:

Horrible service

Nichole, we'd like to look into this and address your pricing concerns, but we're having trouble locating your account. Please contact us at care@luna.com so we can follow-up with you about your concern.
ID
#2225579 Review #2225579 is a subjective opinion of poster.
Cons
  • Quality
Loss
$3000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer

I wish I would have read this before. I had laminate flooring scheduled and one room carpet.

The flooring guys (2) brought the wrong product on day 1, the carpet in out no problem. Day 2 only 1 flooring man showed and worked till 3am and the flooring is bowing and the trim looks like crap.

I have not been able to get it fixed, they keep telling me they are looking into it. Do not go with Luna

User's recommendation: Do not use them.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

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New Reviewer
Luna Flooring's reply to:

Dear Ben, we sincerely regret to hear that your sales experience was not what you expected. We're currently reviewing your concerns and will be in touch with you soon. Thank you, -Luna Customer Care
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ID
#2204499 Review #2204499 is a subjective opinion of poster.
Product
Luna Flooring Flooring

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

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New Reviewer
Luna Flooring's reply to:

Luna Flooring - Problem with service and carpet
Kristy, We want to help, but are unable to identify you. Please write to us at care@luna.com so we can resolve this.
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1 comment
#1930280

Hi Kristy- I am also dealing with Darrell Mullins who was absolutely horrible- this is a scam! And I demand that they fix my issues!

I have tried to contact him multiple times and have failed.

Luna is running a scam!! Please email if you would like to join forces to bring these con artist down TSM.ESQ88@***.com

ID
#2166397 Review #2166397 is a subjective opinion of poster.
Service
Luna Flooring Customer Care

Contact Luna Flooring Customer Service

Website:
www.luna.com
Mailing Address:
333 Northwest Ave
Northlake, Illinois 60164-1604
United States
Phone:
(877) 241-5862
Contact Luna Flooring Customer Service

Luna Flooring Products and Services Reviews

Product or Service Reviews
Sales Representative  1.0 5
Carpet  1.0 11
Hardwood Flooring  1.0 2
Flooring  1.0 4
Customer Care  38

Latest Question

Why is Luna giving me the runaround

They have been giving me the runaround since last year on my floor and I can’t seem to get anything done we paid a lot of money for Quality flooring and All I am getting is flop sweat I finally got an inspector to come look at...

Luna Flooring's reply to:

10 month old carpet already unraveling and marrying down

Kristy, We want to help, but are unable to identify you. Please write to us at care@luna.com so we can resolve this.
ID
#2166332 Review #2166332 is a subjective opinion of poster.
Service
Luna Flooring Carpet Installation
Pros
  • Sales pitch
  • On time ok install people
Cons
  • Horrible product
  • Follow up after the sales and warranty support
Loss
$1750
Preferred solution
I want replacement carpet or full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer
Luna Flooring - 10 month old carpet already unraveling and marrying down
Luna Flooring - 10 month old carpet already unraveling and marrying down
Luna Flooring - 10 month old carpet already unraveling and marrying down
Luna Flooring - 10 month old carpet already unraveling and marrying down

I am so upset. I am a single mother and this company is a big scam.

I paid 1750 for carpet that is 10 months later matted down and unraveling. It looks just as bad as the carpet before that was old. Stains didnt come out after being professionally cleaned. I want them to install carpet that lasts.

The sales guy said this carpet was the best. I want someone to help me contact CW20578

Resolved
Luna Flooring's reply to:

Resolved: Luna flooring did not complete the work, but took the money

Taimour, we know that your time is valuable, and sincerely regret to hear that your installation has not been completed. We've located your account and will be in touch with you soon.
ID
#2146814 Review #2146814 is a subjective opinion of poster.
Loss
$16000
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer
Update by user Oct 01, 2020

Company fixed the issue and I have been provided with settlement agreement.

Original review posted by user Sep 01, 2020

We contracted Luna on 07/09/2020 Flooring to install hardwood floors for the entire house. On the day of the installation they told us that they do not have the materials for the staircase.

They said they will have them in 2 weeks. Last week the said that they finally got the materials for a 09/01/2020 installation. A day before they left a message saying that nothing can be done until after 09/05/202. Did not mention when or why.

Luna did charge us in full $ 16,000. I think they took us for a ride

User's recommendation: Do not deal with them, they are dishonest.

Luna Flooring's reply to:

Damaged woodwork and unsatisfactory trim work

Michele, we’re disappointed to hear that you’re going through this, and would like to further assist you. Please email your information to care@luna.com. Be sure to mention PC in the subject line so we can look into this right away. Thank you, -Luna Customer Care
ID
#2141588 Review #2141588 is a subjective opinion of poster.
Pros
  • Speed
  • Initial response
Cons
  • Drop the ball on installation issues
Preferred solution
FIX IT
New Reviewer
Luna Flooring - Damaged woodwork and unsatisfactory trim work
Luna Flooring - Damaged woodwork and unsatisfactory trim work
Luna Flooring - Damaged woodwork and unsatisfactory trim work
Luna Flooring - Damaged woodwork and unsatisfactory trim work
Luna Flooring - Damaged woodwork and unsatisfactory trim work
Luna Flooring - Damaged woodwork and unsatisfactory trim work

So my floor was suppose to be raised so trim and woodwork would be right..see attached photos it iwas not done properly. It looks awful I emailed pics into customer service...NOTHING at all NO RESPONSE

I am beyond pissed..not sure what to do at this point. Also just recently a part of the floor in the kitchen has grown a bump in it like something is under it and is now lifting and cracking floor...I am going to attempt to contact customer service AGAIN BTW these were just a few photos

User's recommendation: If I do not hear back from customer service I will stop paying them and let everyone I know to never use them.

Alarm wire cut by installers

Luna Flooring - Alarm wire cut by installers
My name is Camille Allen and your installers cut my alarm wire and put the floor on top of the connector. I need someone to call me my telephone number is 443-847-****
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1 comment
#1930283

Luna is a scam

ID
#2136922 Review #2136922 is a subjective opinion of poster.
Location
Bowie, Maryland
Sherman, we take your concerns seriously and sincerely apologize for your experience. We understand that your order has been cancelled and a refund has been processed. If you continue to have questions and/or concerns please contact us at care@luna.com. Thank you,...
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ID
#2133012 Review #2133012 is a subjective opinion of poster.
Luna Flooring's reply to:

Dear customer, we take your concerns seriously and would like to know more. Please contact us at care@luna.com for further assistance.
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ID
#2132447 Review #2132447 is a subjective opinion of poster.
Location
Chelmsford, Massachusetts