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Verified Buyer | Schaumburg, IllinoisLied to about everything
SCAM ARTISTS!!! If there was an option to give zero or negative stars I would.
I had a salesperson come into my home and tell me that the floors I purchased were waterproof and not water resistant. And that I had a lifetime warranty for all dings and scratches. It turns out none of that was accurate. There were scratches and dents in some of the boards after installation and they were going to charge me to fix it.
This was a week after putting them in I found it.
The fact that they lied to my face and sold me on a product and warranty they knew they did not have is illegal and wrong. What is even worse is that they refused to acknowledge it and make it right.
This company is running a scam and will lie to get you to purchase. And when you ask for documentation they say they will send it to you after completion.
Never happened and that is because nothing of what they said was accurate. How is this allowed?
Preferred solution: Price reduction
User's recommendation: Don’t use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.
Verified ReviewerFollow up
I want to rescind my earlier comments about Luna flooring. They came back and completed the job to my satisfaction.
Preferred solution: Just updating my earlier comments
User's recommendation: 5 stars
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.
Verified ReviewerIncomplete job
Paid for a carpet installation in full for Monday Aug 15. One room not done as they ran out of carpet and said it would be done by Wednesday.
No one came. Called on Thursday and told someone would contact us in 24 hrs. No one called. Called back on Friday and again given a new reference number.
No one called back.
Called again today Saturday and told the 24 hr time restarted on Friday and to wait till Monday. What kind of a crazy game is this that every time you call Luna they give a new reference number and a new wait time of 24 hrs.
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away
Customer service
I got a in-home estimate today and I must say I have no idea what planet this salesman came from, I will never ever be a customer, Ill stick with Home Depot, the guy looked like he escaped from Alcatraz. A $700 job he quoted $7000 and he lied about the dimensions and wouldnt give me the estimate in writing and he was in a super rush.
The worst ever run from this company and fast. He brought in a sample board that looked like it was straight out of Walmart, what he didnt know is I already had 3 estimates before him, none even in the ballpark of his.
User's recommendation: Never
Luna Flooring's reply dated Jun 28, 2022 to: Marti L Gux's review
Took my money!!
BUYER BEWARE!! They include Haul away and take up of all current flooring however, their installer came out Took up a little bit of carpet in my closet and determined that I needed a subfloor.
I had already given the company a $2200 deposit. I asked the installer could he tear up all the flooring and see how much subfloor and where I need it. The installer told me no and that he needed the rest of the money upfront. I explain to him that I dont understand why he cant take up the floor to tell me how much I need.
He said he couldnt do it and left. I called my sales rep who took over 36 hours to get back to me. In the meantime I call Luna for different times. There is NO manager and NO supervisor that you can get a hold of.
It is strictly customer service and they dont know anything. when my sales person FINALLY calls me back he states that they dont owe me any money for those services not rendered. I then stated his own contract back to him which says Luna will repair and replace subfloor for an additional charge the sales rep had no idea of this clause. I said, how can you know how much subfloor I need without tearing up all the floors?
Your installer looked in my closet and then left! I had to hire my own carpenter, pay them for tearing up all the floors, hauling it away and laying subfloor. All three things that Luna, in their contract, said they would provide.
I disputed the charge on my credit card and I will be taking legal action. DO NOT USE THEM!!
- Carpet installation
- Salesman
Preferred solution: Price reduction
User's recommendation: NEVER
Luna Flooring's reply dated Jul 01, 2021 to: Randy A Upe's review
Luna Flooring's reply dated Jun 14, 2021 to: Lori H Njl's review
Luna Flooring's reply dated Apr 14, 2021 to: Tanisha W's review
Luna Flooring's reply dated Mar 24, 2021 to: Robert S Zuj's review
Luna Flooring's reply dated Mar 24, 2021 to: Guest-2442532's review
Luna Flooring's reply dated Mar 04, 2021 to: Jasmine D Fob's review
Luna Flooring's reply dated Mar 04, 2021 to: James H Ojq's review
Luna Flooring's reply dated Mar 04, 2021 to: Nichole G Ryc's review
Luna Flooring's reply dated Mar 04, 2021 to: Ben S Pkc's review
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