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No one ever showed up for an appointment that was suppose to be between 9-11. It is now 1pm.

On the phone now to cancel. Trying to get hold of a supervisor but apparently there is no one to take this call. All they want to do is send an email and take your number but no one is willing to hear your complaint. I feel Luna has gotten to big and not a great company.

At least call if you can't make it or you feel the job isn't worth your time. Now I have spent most of my day waiting for an *** to no show up.

Had Luna install carpet after newly painted walls and floor molding. They said there would be no damage.

They totally damaged the floor molding along the entire length of the stair case. I called and it took weeks for them to reply. I tried again after 6 weeks and finally reached a manger.

When I made the formal complaint they emailed, "I have reviewed the pictures and while some dings and scrapes are normal with these types of installations, I would like to offer you $100.00 to touch up these damages done by our installers at your convenience." They never paid and never returned my calls.

We had carpet installed in our home and the installers did a terrible job. They scratched all of the walls in our hallway.

And they messed up our drywall in the stairway. Also they hit the wall with there nail gun on every step leaving little dings and dents and black Marks that won't come off. When we told the installers that we were not happy with the work that they did they said that is they way that we have to do it, we have to get the carpet tight so that is why they scratched the walls. We took the carpet out and didn't scratch anything so we didn't understand why they did.

They didn't care and rushed to finish the carpet. The salesmantold us it Would take 8 hours to install they carpet and they were done in 4 hours. Then told us that we should have to paint to fix what they messed up. Really???

Paint on my brand new carpet that doesn't make sense, you paint and then you carpet. When we talked to customer service we were transfered to a lady named Tina who told me that he company doesn't work that way and she would take care of our problems and concerns. Again we were disappointed with Luna.

There customer services and installers are terrible and I won't recommend them to anyone. So great job Luna you got another dissatisfied Customer.

No communication between sales, management and installers. What a joke.

The sales pitch was worse then a used car salesman and I wasted $4,000 on complete BS. I had to buy supplies at the store myself to complete the job. Felt so bad for how they treat their install crew, bought them lunch and passed for two days of gas for them. They were nice.

Do youself a favor, find a professional installer and work the process backwords to get the best price and quality.

Never ever again luna. EVER!

Flooring lasts less than 5 months before there are issues. I had luna install some flooring for me.

They did all the carpet and laminate floor in about 1000 sqft of living space. The sales presentation was long and now I find out pretty fabricated. Scheduling the installation was a pain. Phone tag back and forth with recordings.

Who has time for this!? After the process was done, I was just glad it was over and I thought I would never have to deal with them again. Well, my kitchen floor was scratched on surface that was suppose to stand up well. It is also buckling now and coming apart.

This is after 5 months of almost no to very little foot traffic and very light cleaning. I couldn't be more disappointed. I was reassured by the salesman that no matter what within a year luna will stand by their craftsmanship. That couldn't be further from the truth.

Horrible customer service. I don't care what happens within a year of spending $3000 dollars plus on flooring you should be treated right and issues should be fixed. I have now wasted more of my time with Luna. I own a painting business and always give referrals for quality work.

People ask all the time who I recommend for flooring. I can truly say I can recommend that they stay away from luna. Horrible product, even worse customer service, and poor craftsmanship.

Extremely shocked by this company.

My flooring was installed about 4 months ago. The kitchen floor is buckling already and beginning to separate.

I spent about 3000 dollars on the entire project. Luna was one of the cheaper places that I checked out. The sales pitch was just that, a sales pitch. They started at 6000 for a price and worked his way down.

I should have thought different when I went through his long presentation. They get you with the " you have to sign now or price goes up". I wish I would have said, ah well, take care! Trying to schedule the installation was a pain.

Phone calls back and forth with recordings. The time I spent on the phone I could have spent a few hundred dollars more and went with a local company. When I contacted customer service with my issue they were unwilling to help. I was assured by the sales man that within the first year there are no questions asked.

They will stand by the craftsmanship. I would never go with luna again. Horrible company, cheap products, deceiving sales people.

Go with your local, well reputable flooring companies. I would have paid 500-**** more to not put us with the lies and poor craftsmanship.

Am not pleased. Was given the hard sell i.e.

price only good for that day and I was on a very tight schedule. Carpet is just three years old and you can see a definite wear pattern and the fibers are worn. it looks like the carpet is near 8 years old in the traffic pattern instead of just three years old. Judging from other reviews I'll have no recourse since Luna appears to be very unresponsive and doesn't stand behind their product.

I will not buy from them again. Lesson learned.

We were very disappointed with Luna carpet company. We had an appoinment with them for 12 noon to 3:00PM, but they never showed up until after 4:00PM.

The most surprising thing was when the contractor demanded payment upfront before starting the installation despite signing a contract and making an initial payment. We have never had this kind of experience with any contractor we have dealt with in the past. The customer reps were very discourteous and very demanding in having their way.

Luna is not a good company to do business with and we can not recommend them to anybody.We will recommend other carpet companies like National Floor Direct and Empire rather then Luna.

?..you get a cheap material. We had Luna come and put in laminate flooring in our dining room.

First the installers said that the salesman did not put provide for the tile floor removal. This cost us an additional $375. They did a nice job installing.but a few days later we noticed that the finish on the flooring was inconsistent, dull in the center and glossy on the outside. Luna sent a rep out and agreed that there was a problem with the manufacturer and the flooring would be replaced.

They showed up Saturday and tore up the flooring and started to install the new stuff when I noticed them looking at the flooring kind od strangely. I looked at it and realized this stuff is worse than the original. I stopped them and talked to Luna and we both agreed that a different manufacturer should be used. Now they took up this flooring and told me that a sales rep would call on Monday.

I had to cancel a dinner at our house for Sunday with friends from out of town who have never been to our home. We set up an appointment for Tuesday at 6pm as my wife wanted me to be present. It is now 9pm andno sales rep and not even a call to let us know he could not make it. Its week till Christmas and we haven't put up our tree and our dining room furniture is in our living room where the tree goes.

My wife just told me we might as well forget putting it up as if they do manage to straighten out this mess by this weekend, do I really want to dig everything out and put it up to only take it down a week later!

Merry Christmas Luna... mine won't be.

Made an online appointment for estimate, Salesman showed up on time. Measured area to be carpeted on his tablet with laser.

Brought in some samples. Told me how they differed in quality. I didn't believe a word about that. Was pushing hard for an in stock with quick installation date.

Gave me price of $4900. I laughed at him and told him forget it. Already had price from Home Depot for $2100. This guy lowered the price for the exact same carpet to $2300 dollars.

Lowered it $2600. So if I was someone who didn't know better I would have been bent over, and I am sure they bend over a lot of people. There was no way I would do business with someone like this. I could see the writing on the carpet.

They totally suck and I hope anyone who reads this will never pay full price. Reputable business give a fair price and that's where it ends. *** Luna. 773-202-screwyou should be their phone number.

Off to Home Depot feeling great. Screw Luna!!!

We had bought 2 rooms of carpet at Luna last summer, for bedroom and for family room. Went with looped carpet in family room, close to berber but a bit more like carpet.

We told the sales woman that we have dogs and this is a high traffic area. She assured us this carpet would hold up great. Well, within 6 months carpet starts to snag. I vacuum and it pulls the snagged loops right up and now have bare lines of no carpet in the room.

Called and technician came out after about a month of run around. Said carpet quality not damaged but asked if we had dogs. Said yes, he said dogs scratched carpet. I told him we've had similar carpet in the past and no snagging.

Also said dry feet or anything you pick up from the carpet snagged. Also told him when I vacuum it rips the carpet. He said 'oh' its the vacuum. Aren't you supposed to be able to vacuum carpet?!

I don't have a dyson or super suction vacuum either. I called Luna back and told them we were misled by our salesperson and will be willing to get different kind of carpet and even pay for the difference. Person I talked to said they can't do that. I told her I want to escalate to a manager and she said they'd call within 48 hours.

It's been a month and no calls! I believe they hide from their customers from reading all of these bad reviews. I will NEVER buy from LUNA and now EMPIRE -same company again.

I have family and friends who are in the market for carpet and they are definately NOT BUYING FROM LUNA. Spread the word!!

I had Tony come and sell me hardwood floors that had 7 layers of a protective covering that would prevent my dogs from scratching the floors. Within 24 hours my $4500 floors has scratches.

I called luna a dozen times and never spoke to a manager. Needless to say my new floors are totally trashed!!!! So much for 7 layers of a protective coating.

I would have been happy with carpet, but when the salesmen is a lying jackoff who is trying to make a buck and hardwood is more money than carpet...why would he care if my floors scratch!!! I teach yoga and told all my students, plus all my friends and neighbors not to use luna

I was excited to get new carpeting for my condo I just purchased. I planned for it to coincide with my move.

I scheduled the date for three days before I had movers scheduled to move all my belongings in to make things easy. On the morning of my scheduled date I waited and waited and nobody showed. When I called I didnt even get an apology, just a quick when can we reschedule? When I said I didnt know if i wanted to continue and explained the situation, again, no apology but the excuse went from the van broke down to the person coming was sick.

I asked to speak with a manager and was told none were available. I called three times asking to speak with the manager and this person never even bothered calling that day. I asked for the name of the manager and was told it was Leatha. After several more calls and this so called manager never bothered to return my calls, I cancelled and went elsewhere.

They want your money but they dont want to talk to you afterwards. Stay away and beware.

I thought the salesman offered a great deal. I wanted to think it over and told him I'd call him later.

He became very angry. He stood over me yelling at me how he waisted his time driving all the way to my home and spending an hour and a half at my house. He lectured me about taking a ten minute phone call while he waited. The F bombs started dropping as he was leaving.

I seriously was going to consider his offer but wanted to think about it. He was rushing me and pressuring me during his visit.