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Paid Luna $2500 to carpet my upstairs. After 4 inspections, 2 re-installations,& hundreds of unreturned phone messages, even from so-called Management professionals, I am left with sub-standard, "defective" padding (per Luna) that squeaks & crunches with every step, loose floor boards, *** in my sub-floor, & very visible seams all over my upstairs.

This is a bait & switch company that engages in illegal & unethical business practices. A class action suit needs to begin to put these people out of business to protect unknowing consumers before they to loose their hard earned money as seem to have so far. This ordeal of mine has been going on since November 2013. 6 months later, 4 inspections later, 2 actual re-installation later (really 3 re-installations, but the 1st time their technicians came to my home Luna had not informed them the work to be completed, so naturally they were not prepared & didn't have the time to rip up all my carpet & lay down the new padding), they have finally agreed to upgrade my padding, re-install brand new carpet because they have ruined the carpet in the past 6 months, as well as fix the hole they put in floor.

I say "no way...no thanks!!!" I want all my money back plus damages. They are only willing to refund 40% & signed agreement to "void" the lifetime warrenty. The upgraded padding they are now offering is probably the padding I originally purchased but they switched it not once, not twice, but 3 times because this padding is still loud, noisy, aggravating & irritating as it was when the first was originally installed!!! So by Luna's standard, I still have "defective" padding.

According to their own Inspector, my floors have now been compromised due to all the re-installation activity, hammering & banging in the past 2 months, therefore not in my best interest to have any more work done for a while; yet some expert at the Luna Customer Realations Department thinks it's a good idea??? What a disconnect!!! Now I must live with this indefinitely...can't even have the hole in my floor repaired. As far as the warranty goes, hasn't worked out for me anyway.

Each time Luna has come into my home honoring the warranty (and oh...to get someone in your home for repair takes numerous calls & many weeks of frustration & waiting!!!), and then more damage is done. Here's the big riddle...why would Luna now be willing to upgrade my padding, replace my new carpet with newer carpet & fix the hole they put in my floor instead of just refunding my money with obvious damage? Wouldn't that seem more cost effective??? Something just is not right with this Company...very suspect!!!

Oh, last, in my last conversation when I told Luna I was not interested in Luna coming to my home doing any more work/damage because I have given them more than ample opportunity to fix the problems, only to have more problems in the end, instead, just give me my money back so I can hire a real reputable flooring company to repair & replace their damages, I was told I was just looking to get "FREE" carpet!!!

WOW!!!

I had carpet installed in 2 rooms in 2011 for which I have had no problems. Fast forward to 2014.

I needed to have the floor broken up below the carpet in one room in order to have repairs to my sewer line. I called Luna a week in advance to set up a service call to have the carpet and pad pulled up (as I didn't want to damage it myself) to allow access to the floor below. I was given the date I requested for the work. I did not receive a call on the day the service call was scheduled so I called to find out what the time frame was for the service call.

I received a call back 1 and 1/2 hours later to tell me that the installer had a "family emergency" and there was no one else available to help me. I explained that I had a sewer company coming the next day and that I needed the work completed prior to their arrival. I was told that we would be the first service call of the day. The next day I received a call at 6:20am to tell me that the installer could not arrive until 12noon and they were "sorry".

I cancelled the call and had to pull the carpet up myself. The pad will now have to be replaced. Apparently my 15 minute job was not important to Luna and they will not be getting a call to re-install either.

I will never use Luna again and would advise anyone against using them.

They said the first day the installer got into a accident and the second day the salesman's didn't measure right. But come to Find out he gave me a cheaper carpet after I told him I didn't want that and lied to me.

I found that out when they were trying to install it. I asked to talk to a manager 5 times and could never talk to one. There were suppose to call me 2 different times back and never did.

I order from them before and didn't have a problem this time it was just lies and problems still don't have my carpet. I can't get anyone to give me a straight answer.

I complained about my luna hardwood flooring and I was given the run around for weeks until I got tire. Very poor quality workmanship.

They use at least two different subcontractors to deliver and install the flooring. Having two subcontractors gave Luna the ability to point the finger elsewhere and its was just another delay tactic to prolong any complaints.

Avoid this company at all cost because there are plenty of good companies out there that focus on customer satisfaction to include a speedy resolution to any complaint. If you want to be give the run around after you complain well choose Lune :-(

This company advertises that they stand behind their products, but they do not. A piece of the carpet (under my chair) came apart. I am totally disgusted with this company and would never get any carpeting from them again. They said they would have to charge me another $1,000 to put in a new one. Where is their guarantee?

Do not buy carpeting from this company. The reason the carpet is balding was because of my dogs. I have lived in my home for more than 25 years and have never had a problem with any animal doing anything to my carpets.

The carpet installed was to be "builder grade" but after installed it felt so cheap it was not even comfortable to walk on. It was so cheap that even now the carpet sheds and clogs the vacuum cleaner.

The sales manager never replied to my emails about the quality. Would never use then again!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The carpet installed was to be "builder grade" but after installed it felt so cheap it was not even comfortable to walk on. It was so cheap that even now the carpet sheds and clogs the vacuum cleaner.

The sales manager never replied to my emails about the quality. Would never use then again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Problems with my installation and called to schedule the to come and fix it. first time they called me to reschedule, second time they told me 8:00- 9:00 and didn't show up til 4:30pm.

Everyone I spoke to at customer service told me a different story. They speak highly of the customer service, but I didn't see it at all.

Not even my salesman cared to help me out. Never again will I use Luna Carpet in Schaumburg.

This company should be shut down with all its bad reviews.

If you do decide to use them make sure you pay by credit card. So if you have to you can stop payment.

Installers finished the carpet incorrectly at the closet doors. I cannot get them back to correct it.

The service department makes appointments than cancel them. Then shows up to an empty house at a different time than given. This company should be put out of business. They have to offer a lifetime warranty because it takes a lifetime to get them to correct their incompetence.

Corporate office is no help. Salesmen no help. Pay with a credit card so you can cancel the charges. You will need that security with this company.

BEWARE BEWARE OF LUNA! BEWARE BEWARE BEWARE OF LUNA!

We bought oak looking laminate floor for our kitchen and hallway from Luna. The product I was told was made in Germany with a 14 year warranty.

The flooring is ***. Do not spill fluids on this floor. It soaks up moisture like a sponge and swells up. I am afraid to clean the floor with water.

I have to use an almost dry mop to clean. The laminate chips. Had Luna come out and was told all our fault and not the product. They wanted to charge me another $250 to repair the floor.

The warranty is useless.

Buy your floors some place else. We will never buy from Luna again.

LUNA Flooring is a bogus and not a reputable company and their sales people like RON GRAY in Glen Burnie, MD shop is a *** man. He took my $800 deposit Check for $3300 job and the wood was delivered but installer who came will not do what Ron Gray told me I paid for. So I sent the installers back. The company will not send me the deposit check back and I am not releasing the wood at the advice of my counsel.

No one returns my calls and it is already three weeks. I am reporting to the VA Attorney General, Professional and Occupation Licensing Authority, BBBN, and wherever else I can put my comments so the company so that LUNA does not do any more business in Commonwealth of Virginia. I am also filing a law suit in Prince William County Small Claims Court.

Looks like this Saga will go for some time.

M. Saini, Haymarket, Virginia

First appointment for installation cancelled late afternoon the day before couldn't come for another week even though the salesmen said our rug was reserved before he left the day he came to our home, and I asked him direct about the installers that I was very fussy and did not want untrained people here he assured us that they train their own people and there would be nothing to worry about. The day of installation 2 men come to the door that can not speak English, they had no tools no equipment.

My husband had to help moving furniture, lending tools including a carpet stretcher because they only had 1 to do the job and 2 men needed it at once. The scratched our furniture before my husband noticed and started to help. When the job was complete we noticed after they swept up they scratched a red birch wood floor. The whole time I was in contact with the company.

The master bath door was shut so no one would enter surprise when they left it was like I was training my son to use the potty all over again I was absolutely enraged.

I would never recommend this company to anyone no one would deserve to go through what we just did. To top it all off when the installer asked me to call this phone number to pay the balance due I called and Empire carpeting answered I said to him am I supposed to be calling Empire his face hit the floor and said hang up hang up, can you call the number you have for company I wonder who really installed our carpeting?

This company is just horrible! Starting from the first day with the sales guy up until the manager and customer services.

Got carpet in my apartment they had to do this twice as no one knew how to measure the *** rooms and the carpet ended being short. The sales guy just processed a credit card from me without my consent. The CHEAP carpet started falling apart within 2 weeks. Called customer services multiple times with no success of resolving the issue.

The manager keeps telling me there is nothing they can do because it was on a credit card. Absolutely ridiculous company that I will not ever deal with again.

STAY AWAY! Save your money!