Welcome to Luna Flooring Community

They said the first day the installer got into a accident and the second day the salesman's didn't measure right. But come to Find out he gave me a cheaper carpet after I told him I didn't want that and lied to me.

I found that out when they were trying to install it. I asked to talk to a manager 5 times and could never talk to one. There were suppose to call me 2 different times back and never did.

I order from them before and didn't have a problem this time it was just lies and problems still don't have my carpet. I can't get anyone to give me a straight answer.

I complained about my luna hardwood flooring and I was given the run around for weeks until I got tire. Very poor quality workmanship.

They use at least two different subcontractors to deliver and install the flooring. Having two subcontractors gave Luna the ability to point the finger elsewhere and its was just another delay tactic to prolong any complaints.

Avoid this company at all cost because there are plenty of good companies out there that focus on customer satisfaction to include a speedy resolution to any complaint. If you want to be give the run around after you complain well choose Lune :-(

This company advertises that they stand behind their products, but they do not. A piece of the carpet (under my chair) came apart. I am totally disgusted with this company and would never get any carpeting from them again. They said they would have to charge me another $1,000 to put in a new one. Where is their guarantee?

Do not buy carpeting from this company. The reason the carpet is balding was because of my dogs. I have lived in my home for more than 25 years and have never had a problem with any animal doing anything to my carpets.

The carpet installed was to be "builder grade" but after installed it felt so cheap it was not even comfortable to walk on. It was so cheap that even now the carpet sheds and clogs the vacuum cleaner.

The sales manager never replied to my emails about the quality. Would never use then again!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The carpet installed was to be "builder grade" but after installed it felt so cheap it was not even comfortable to walk on. It was so cheap that even now the carpet sheds and clogs the vacuum cleaner.

The sales manager never replied to my emails about the quality. Would never use then again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Problems with my installation and called to schedule the to come and fix it. first time they called me to reschedule, second time they told me 8:00- 9:00 and didn't show up til 4:30pm.

Everyone I spoke to at customer service told me a different story. They speak highly of the customer service, but I didn't see it at all.

Not even my salesman cared to help me out. Never again will I use Luna Carpet in Schaumburg.

This company should be shut down with all its bad reviews.

If you do decide to use them make sure you pay by credit card. So if you have to you can stop payment.

Installers finished the carpet incorrectly at the closet doors. I cannot get them back to correct it.

The service department makes appointments than cancel them. Then shows up to an empty house at a different time than given. This company should be put out of business. They have to offer a lifetime warranty because it takes a lifetime to get them to correct their incompetence.

Corporate office is no help. Salesmen no help. Pay with a credit card so you can cancel the charges. You will need that security with this company.

BEWARE BEWARE OF LUNA! BEWARE BEWARE BEWARE OF LUNA!

We bought oak looking laminate floor for our kitchen and hallway from Luna. The product I was told was made in Germany with a 14 year warranty.

The flooring is ***. Do not spill fluids on this floor. It soaks up moisture like a sponge and swells up. I am afraid to clean the floor with water.

I have to use an almost dry mop to clean. The laminate chips. Had Luna come out and was told all our fault and not the product. They wanted to charge me another $250 to repair the floor.

The warranty is useless.

Buy your floors some place else. We will never buy from Luna again.

LUNA Flooring is a bogus and not a reputable company and their sales people like RON GRAY in Glen Burnie, MD shop is a *** man. He took my $800 deposit Check for $3300 job and the wood was delivered but installer who came will not do what Ron Gray told me I paid for. So I sent the installers back. The company will not send me the deposit check back and I am not releasing the wood at the advice of my counsel.

No one returns my calls and it is already three weeks. I am reporting to the VA Attorney General, Professional and Occupation Licensing Authority, BBBN, and wherever else I can put my comments so the company so that LUNA does not do any more business in Commonwealth of Virginia. I am also filing a law suit in Prince William County Small Claims Court.

Looks like this Saga will go for some time.

M. Saini, Haymarket, Virginia

First appointment for installation cancelled late afternoon the day before couldn't come for another week even though the salesmen said our rug was reserved before he left the day he came to our home, and I asked him direct about the installers that I was very fussy and did not want untrained people here he assured us that they train their own people and there would be nothing to worry about. The day of installation 2 men come to the door that can not speak English, they had no tools no equipment.

My husband had to help moving furniture, lending tools including a carpet stretcher because they only had 1 to do the job and 2 men needed it at once. The scratched our furniture before my husband noticed and started to help. When the job was complete we noticed after they swept up they scratched a red birch wood floor. The whole time I was in contact with the company.

The master bath door was shut so no one would enter surprise when they left it was like I was training my son to use the potty all over again I was absolutely enraged.

I would never recommend this company to anyone no one would deserve to go through what we just did. To top it all off when the installer asked me to call this phone number to pay the balance due I called and Empire carpeting answered I said to him am I supposed to be calling Empire his face hit the floor and said hang up hang up, can you call the number you have for company I wonder who really installed our carpeting?

This company is just horrible! Starting from the first day with the sales guy up until the manager and customer services.

Got carpet in my apartment they had to do this twice as no one knew how to measure the *** rooms and the carpet ended being short. The sales guy just processed a credit card from me without my consent. The CHEAP carpet started falling apart within 2 weeks. Called customer services multiple times with no success of resolving the issue.

The manager keeps telling me there is nothing they can do because it was on a credit card. Absolutely ridiculous company that I will not ever deal with again.

STAY AWAY! Save your money!

We had an inhome appointment today between 11 am and 1 p.m.

Our time is very valuable to us. We waited until 1:20 p.m.

at this point very frustrated that they did not show up nor call to explain that they would be running late. I called their toll free number and told them about my dissapointment. They put me on hold, then finally told me that the guy that was scheduled to come to our home would be calling me shortly to explain. I then said, never mind, I am cancelling.

Obviously I am not important enough to receive a courtesy call why they were running late. If that's how I am treated prior to purchasing carpet which we need very much, I expect to get lousy service and quality work.

I already made an appointent with another company. Luna sucks!!!!!

Had an appointment set up for 11-2 pm ..The salesman comes at 2:30..and we have 30 minutes and have to leave. The salesman was pushy and ignored my requests to reschedule.

He kept bringing in more samples. I looked at a few then just said we'd have to reschedule there wasn't time to make such a big decision. He commented that Luna wouldn't let him come back and we'd have to pay full price with no discounts. Well, I called and made another appt for an estimate for carpet.

A salesman showed up between the times we scheduled. He was friendly, unlike the other salesman( Mike). My mother and I took our time picking out the carpet, then the salesman said that the 7lb padding would be better for us since we are not heavy people. I told him I thought that the 8lb padding was always better no matter what.

But he insisted that the 7lb was going to be softer for us and feel better on our feet after the carpet was in.

The salesman was wrong, the only reason I can see that he wanted to give us the 7lb padding was to charge us full price for the carpet and make it look like a deal..because we were "getting a great padding and great carpet" while we were really getting *** padding and who know what type of carpet! Bad padding leads to worn carpet that we just paid $1000. for one family room! Customer service was unhelpful and stated they'd have to charge us more money to change the padding!

I called the salesman that sold the padding to us and he stated that he thought that customer service would "fix it with no additional cost"

Well it seems that Luna customer service is totally uninterested in serving the customer.

Beware of Luna..they overcharge you for *** product and fail to satisfy the customer! I bought laminate from Empire and their service and salesmen were excellent..shop from them instead!

Save yourself allot of stress and expense. The company should change their name to Luna - Tic.

Aggressive salesman. Just plain rude. Absolutely NO disclosure of refunds upon cancellation. My wood flooring install has a nail sticking out !

Boards were not cut square and have large gaps. I cancelled the carpet install because of what I believe was a Bait and Switch. The carpet sample I selected was a #5 upgrade. When they came out to install the carpet it was nothing like what I had selected.

The name and #s of the carpet were the same, but the quality was horrible,.. not something I would ever have in my house. I cancelled the carpet install and they would only refund me a small portion of my $500 deposit.

In all, It was a VERY BAD experience. Lesson learned.