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Luna Flooring is a large retailer of carpets, hardwood and laminate. It was started by Salamon DeZara in 1958. It is a family-run company headquartered in Chicago, Illinois. Luna Flooring specializes in carpet, hardwood and laminate sale, delivery and installation. Now it is represented on flooring markets of Baltimore, Boston, Milwaukee and Washington D.C. The company offers financing promotion options and accepts payments by installments. Different flooring samples with home furnishings and lighting are available to consumers before making an order. The company offers low price guarantee and lifetime installation warranty to all customers.
Customer Service Managers Lie & Refuse to Answer Customer's Call
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Luna Flooring Installation
Luna carpet gone bad
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Ignored and left with no Option
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Home owner
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Carpet Installation Mary A.
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Luna Flooring Installation
Failure to complete contract, failure to offer solutions they created
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Luna Flooring Disaster
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Sandy Iannitello
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Wasted my entire Saturday
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Fail to meet appointment; useless call center
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Stressful and unprofessional experience!!!!!
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Luna Flooring Installation
ONLINE AD-FALSE AD
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Luna Flooring Installation
DO NOT USE LUNA!!!!!
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DEPOSIT REFUND
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Luna Flooring Installation
Luna Flooring sucks!!! A lot of lies!!!
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Luna Flooring Installation
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Luna Flooring
My experience was awful with my salesperson. The rep was extremely pushy and rude.
He started with an extremely high rate on the carpeting i liked, and by the end of the sale dropped the rate around 50%. He was nervous, overweight and was sweating a lot. He told me it was all or nothing and Luna cannot send another rep back. He also told me the other quote i received from another vendor was due to poor quality carpeting because the price was so low.
He basically told me i was wasting his trip and time if i didnt purchase. They he continued to push harder, and try and get me to put $200 down on a credit card to hold the carpeting i liked for a week and to think about it. I finally told him I needed to sleep on it and i only wanted to see, touch, feel the quality of the carpet and compare apples to oranges with other vendors. I then explained I am also in sales, and he needed to learn how to "drop the rope" and back down and not PUSH his customers into a sale.
I am very ready to purchase carpeting ASAP but due to the class and quality of your sales associate, I will definately not give Luna a good word to family and friends.
Hopefully your company gives better sales trainings in the future. Thank you for listening to me.