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Had an appointment set up for 11-2 pm ..The salesman comes at 2:30..and we have 30 minutes and have to leave. The salesman was pushy and ignored my requests to reschedule.

He kept bringing in more samples. I looked at a few then just said we'd have to reschedule there wasn't time to make such a big decision. He commented that Luna wouldn't let him come back and we'd have to pay full price with no discounts. Well, I called and made another appt for an estimate for carpet.

A salesman showed up between the times we scheduled. He was friendly, unlike the other salesman( Mike). My mother and I took our time picking out the carpet, then the salesman said that the 7lb padding would be better for us since we are not heavy people. I told him I thought that the 8lb padding was always better no matter what.

But he insisted that the 7lb was going to be softer for us and feel better on our feet after the carpet was in.

The salesman was wrong, the only reason I can see that he wanted to give us the 7lb padding was to charge us full price for the carpet and make it look like a deal..because we were "getting a great padding and great carpet" while we were really getting *** padding and who know what type of carpet! Bad padding leads to worn carpet that we just paid $1000. for one family room! Customer service was unhelpful and stated they'd have to charge us more money to change the padding!

I called the salesman that sold the padding to us and he stated that he thought that customer service would "fix it with no additional cost"

Well it seems that Luna customer service is totally uninterested in serving the customer.

Beware of Luna..they overcharge you for *** product and fail to satisfy the customer! I bought laminate from Empire and their service and salesmen were excellent..shop from them instead!

Save yourself allot of stress and expense. The company should change their name to Luna - Tic.

Aggressive salesman. Just plain rude. Absolutely NO disclosure of refunds upon cancellation. My wood flooring install has a nail sticking out !

Boards were not cut square and have large gaps. I cancelled the carpet install because of what I believe was a Bait and Switch. The carpet sample I selected was a #5 upgrade. When they came out to install the carpet it was nothing like what I had selected.

The name and #s of the carpet were the same, but the quality was horrible,.. not something I would ever have in my house. I cancelled the carpet install and they would only refund me a small portion of my $500 deposit.

In all, It was a VERY BAD experience. Lesson learned.

We had a floor installed 5/23/13 and it is now buckling all over the place - air pockets at least 2 feet high!! We had the flooring installed for our 92 yr old mother.

She now is in serious danger of hurting her self trying traverse this MESS. I called CS a number of times and was hung up on twice when I complained about being left on hold for over 17 minutes with no one coming back to keep me advising of status. Have been told by now VERY RUDE CS that someone would call me back - when no one did I called again and was told by another CS that they don't call people back?? Good way to do business.

To date, still have not received a return call. Will make sure to tell everyone I know about the TERRIBLE SERVICE AT LUNA and to let everyone they know as well NEVER TO DO BUSINESS WITH THEM.

I am now going to contact a lawyer to see what we can do from here.

Luna left message to clear items off closet floors and off furniture before carpet installation. Call promised to schedule installation between 6 - 9:30 am never occurred on scheduled date.

I called Luna's call center @ 9:45 so a lady would tellme to wait for someone to call me for installation, which NEVER happened. I called @ 12: 30, but they had no idea why no one hadn't contacted me to tell me there weren't any installers left. The installation was rescheduled for 4 days later with a discount, but the same exact thing happened where they did not call to schedule the installation. When I called to speak to the scheduling manager, she pushed me off to another manager who could not explain any of her assurances for a hassle free installation.

Needless to say, the carpet order for 3 bedrooms is cancelled! They absolutely do not care about making sure the customer is satisfied or if their employees follow through with what is promised!

I have never been so angry in all my life. I have put this carpet as well as business and you think that would mean something.

Our dogs got into the trash and pulled out my left over salad. I only put vinigar on my salad therefore when the dog took it out in the living room to eat it believe it or not my choclate carpet the next morining had a bright red large spot in it. I had the carpet treated with the carpet protection to prevent these problems but what a joke. I called they sent someout only after I had prefessionally cleaned $249.

This happen almost two years ago and i am still told we are working with the fabric protection company. Then I am told it has been turn over to our local office. When we call they know us by name and my salesman who I have spent over $13,000 wants to tell me its not his problem nothing he can do. I have called again Tuesday afternoon only to be transferred again to the local office and left a message for supervisor who will return on Monday.

Keeps your fingers crossed can't wait to hear this outcome.

2 years and counting. Never again

I had flooring installed by Luna in 2008. I saw that it began to pucker within a year.

There is a 15 year warranty on this floor. Over the years, it has began to pucker even more. I decided to call Luna so that they can come and inspect. After the inspection, I was told that someone would get back to me in a few days.

It has been a 3 weeks and no one called back. SO I called several times only to get the run around. Finally I spoke with someone on Friday and they said that there is water damage to the floor. I dispute that.

I told them that is not the case. I was then told that i would have to pay for the total cost of the install. I then asked to speak to a manager and was told that one would get back to me by the end of business Friday, 5/24/13 and no later than end of business Saturday 5/25/13. It is now Wednesday 5/29/13 and I still hadn't received a call.

I had to call them again. With this time, the so called manager I spoke with only repeated what was told to me Friday. I am very dissatisfied with Luna because not only was I their customer, I sent two more customers to them who spent thousands of dollars each. This company cares nothing for their customers nor do they honor their word.

Sad.Literally.

May 23 2013 Luna salesman came & when he realized that he would not be closing at the time he became very verbal - harassed us -- would not leave so he said with out a check - we had to take all his samples to the door - very pushy told us he would make sure no carpet company would take our business -- we felt that he tried to take advantage because we are seniors &; flood victims

Feel that people should know who they are dealing with & stand up for their rights - as seniors we have a voice that should be heard - but more important - RESPECTED

Purchased 06/2011 1st service 06/14/2011 seam pucker center if floor. Second service call 06/21/2012 same area.

Three different installers have attempted to correct the problem. 10/12/2012 called again was given this number Alisha 866-515-****, 11/23/2012 no return call,11/30/2012 spoke with customer service message was sent to a person reviewing my account. other dates of contact 12/102012,12/14/2012 and 12/29/2012 an installer came and took samples of loose fibers due to carpet attempted repair. 05/01/2013 installers arrived with replacement did not have enough.

rescheduled for 05/10/2013 no show Scheduler Blanca Villaverde was in error and denied the appointment. Rescheduled for Thursday 05/16/2013 received one call of damaged replacement. Now my home is still in an unliveable way and no one is responding to my calls. JoEllen Goez, 05/16/2013 this name was given to me and I was told that this person would contact me later that day.

As of 05/17/2013 no response.

I do not trust your carpet installation. I am requesting wood flooring as replacement.

Luna Carpet contacted for carpet and wood...They came, estimated and left us with good feelings.Carpet installed...price was high..but we felt the wood work was worth their pricing as a total.Wishy washy on the wood install, which was for 16 feet of 36 inch wide hallway andup the stairs, standard 13 step "cascade" style.Installers arrived...they questioned our choice of wood tones....one was the honey oak for floors and the other was in cherry for stairs.They never respondents our calls until we truly raised our voices...Their response..." ...that is the only color it comes in ...sorry..."We overspent on their carpet.......buyer beware.We don't have the thing we really looked forward to and they just don't care.DO NOT TRUST LUNA...........the company founder would roll over in his grave

Our experience was Luna Flooring was miserable! Our flooring project began in September 2012 and it is still an ongoing unresolved issue.

We have opened (and now reopened) our BBB complaint. The issues ranged from poor work, not enough material sent, damaged property (in several places), no and bad communications, promised refunds (never sent) and ON and ON and ON.... If you want more information, pictures, names etc... happy to provide.

We have reached out to every contact name we can obtain for Luna, and they have done NOTHING and are not even returning our calls. All we want is closure and what they promised us.

Sooooo upsetting! DO NOT PURCHASE ANYTHING FROM THEM.

Needed to replace a 6'x 4' section of carpeting in basement my time slot was from 9-11 @ 10:30 a.m. I received a call that the carpet they ordered was defected and they could not do the job.

I would need to wait until the following week. My whole basement has the carpet. I am very displeased with this method of doing business and that I needed to take the time off of work (am hrs)to have this done and now again next week.

im calling the corporate office. This appt was made over a month ago u dont have this rug anywhere in the warehouse ?

I made an online appointment with Luna - it was for 1:00 pm. At 12:15 pm or so I get the call from the Luna rep telling me he was going to be late.

He had more appts. booked than normal and it would be closer to 3:00pm. I said okay - so I waited until 3:00 pm. Around 3:00 pm I get another phone call telling me he had just arrived at the appt.

before mine and did I want to reschedule? No - I don't want to reschedule - I want you to come and give me a quote. I told him to call me when he was 20 minutes away and I would continue to wait. Now it's 5:30 pm and I get a call from him asking if we can reschedule????

Are you serioius? I just wasted my entire Saturday - he of course, complained about Luna and how they had scheduled him back to back with appointments and how was he supposed to be able to accommodate everyone etc.? Um - is that my problem? Anyway - he cancelled and now I am back to square one with no quote for new carpet.

A shame since I was literally willing to purchase the carpet today.

Luna sells carpet by coming to the home. We scheduled an appointment online for 3-5 PM this Saturday.

My wife confirmed the appointment by phone. Nobody called, nobody showed. I called their toll-free number, and the woman who answered was beyond useless. She put me on hold, then told me she got the person's voicemail.

She offered no apology, no explanation. She ridiculously offered to reschedule. I asked for the President's address and she said she didn't have it.

We each lost two plus hours of our time when we could have been doing something productive. For a company whose business model is based on in-home sales, it is really stunning.

Salesman was very professional and polite. I was promised to get two rooms installed within a week of sales appointment.

At time of installation (Monday) was told that only one room would be installed due to not having the second carpet at hand, although was confirmed by salesman that it was. Thats when the problems began. I called their office and customer service rep that answered was very arrogant and unprofessional. Telling me that there is nothing she can personally do and she couldn't give any more information.

I requested a call from manager, which he called and promised carpet would be installed before the weekend because I informed of a family gathering that was occurring at my home that weekend. He scheduled and reassured carpet would be installed within 2 days (Wednesday). Taking off work early to accommodate the installers, I received a call from Luna the day of, to tell me that the carpet was not in and would be installed before friday. I was called again on Friday again that I would have to wait for Saturday morning.

Mind you, they were aware that the carpet was to be installed before the weekend when my guest would arrive early. I was so frustrated. Had no other choice but to allow it to happen, luckily installers where fast and good at their job. Just when I thought my nightmare was over, come to realize that the carpet removed was not hauled by my town, which I wasn't made aware that can occur by salesman(they should be the ones informing customers since they are the professional).

I would have paid to get hauled away from the beginning and avoid this headache. When I called the company again regarding this matter, the same arrogant woman answered to my luck and informed me that they cannot do anything unless carpet is dry, it had snowed all week. Now extremely frustrated demanded pick up before I would incur tickets and penalties from my town.

They did haul away, but of course charged me for it regardless of this horrible and extremely stressful experience. Glad to say that Im done with Luna and will never use their services again and would never recommend them for flooring needs!!!!!