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We had carpet laid November 16,2018 and the installers did not complete the work so my wife and I have been calling Lunar and they have been giving us the run around mow here it is November 30,2018 and my wife got a ca on November 29,2018 from Luna flooring stating that a installer was coming out at 1pm on Friday November 30, 2018 and no one called or showed up at that time and we called Luna 1-800 number and they gave us the run around again. This as become a very big problem with Luna there customer service is terrible and now we are getting our lawyer involved because we already paid for a job that is not completed.

It's all online and you don't see or talk to person in person. Only person you see is the sales person and once the sales contract is signed you will never see anyone and if thee is a problem (and it will be), good luck with that.

You have to chase them to get appointment to fix the problem and if they do send guys to fix it they will be very irresponsible. They can not fix the problem and in my case they even damaged the carpet and made it worst. My carpet is still not fixed and I am fighting about this for few months. They just don't care.

All they care is take business and money from you, do the lousy job in installation and never see you or talk to you again about problem you may have with the carpet.

PLEASE do not ever deal with Luna and remember they are not cheap either. Instead go to any local carpet store.

We had the upstairs carpet replaced with wood laminate.

its not model home quality but its what we paid for with the so called sale going on at the time. I hate the way the white trim turned out. I expected better quality!

To make matters worse..the installer didn't bother asking us ahead of time if he could plug his saw in the inside hallway outlet.

This caused two fuses to burn out and $450.00 for the emergency Electrician to come out on Sunday to restore our power!

I was not happy with the poor communication with the order and zero follow up return calls from the Managers to resolve the errors!

Had Luna come out for estimate on complete first floor. They came out next day and gave estimate. They had no problem taking our hard earned money. Floor was installed two days later. Two weeks go by and floor starts to buckle. Called Luna and they sent out two installers to look at floor. They took pictures, said floor looks beautiful, but wasn't installed right. After making several phone calls, which no one ever called me back on. They were either on vacation or not in office was always the excuse I received. I called them back today and all of a sudden they just received the report. How can it go from being not installed right to moisture from wiping the floor. We used what they recommended and they are insisting it not install related. I call BS on this because now seeing these other complaints, I am not alone. Customer service is horrible, rude, and not willing to even listen to issues. If you need answers, you need to call back. To get someone to return your call is nearly impossible.

Luna, you should be ashamed of yourself as a company. If you are claiming you sell high quality products with high quality service, you are mistaking. You easily made my decision for me on the second story of my home. I paid a lot of money to have the floor installed and your reputation speaks volumes.

Now I have to wait two more weeks for Luna's third party inspector to look at this floor. This is absolutely pathetic. I had my doubts about it taking only a day and a half to complete a whole first floor level. Not to mention, installers were late first day, and second as well. Second was due to the fact, they didn't have enough materials to do the job. So, I feel they did a rush job, due to their scheduling ignorance.

My confidence in the rest of my floor is non existant at this point. I will not be using Luna again due to their lack of respect to their work and customers. First and last time using Luna.

FIX MY FLOOR the right way and quit giving me some runaround. I expect more out of a $6,000 floor.

I have had a terrible experience with your company. I had originally contacted you for a quote in mid-August, the sales person came right out to give me an estimate and take my money.

The installers came out on Friday, August 31 and installed about 80% of the carpet, but they did not bring enough carpet for the full installation.

The following week, I NEVER Heard from anyone trying to reschedule with me to finish the installation. I finally got in touch with the customer service manager in Baltimore on Wednesday, September 5 and scheduled with her for the installers to come back on Friday, September 7. No one showed up that morning. After speaking to the customer service agent, she then rescheduled for the following day, Saturday, September 8.

The installers showed up on Saturday, September 8. They took out the carpet in the last remaining room and put down padding. However, when they rolled out the new carpet for that room found that it was damaged and couldn't install it.

The following week, once again, I never received a call from your company, I had to use my time to reschedule the install once again.

This time for Wednesday, September 12. I told the customer service rep that we would not be available until after 3pm. The installers showed up at 2:15pm.

Unfortunately, the family member that was supposed to be there got delayed and could not get home until 4pm. A dispatched called me and told me that the installers were leaving and that they could not wait. The installers left at 4pm a few minutes before someone got home.

Once again, I needed to track down someone to come back and complete the job. This Saturday, September 14 the installer showed up again and finally carpeted the room, however, once again, did not show up with enough carpet to complete the job.

My house goes on sale this week and the job is still not done. No one from Luna has ever called me to ensure that the installation has gone well, or to help when the job was not completed. This is unacceptable!

I wish someone could come and tear out the carpet and give me my money and time back. I will never use this company again, and make sure that anyone that I know will not use this company either.

WHAT A JOKE LUNA IS!! OUR SALESMAN LIED ABOUT EVERYTHING, ON 9/13 LUNA SENT OUT SOME 'THUGS' WHO COULD NOT SPEAK ENGLISH TO MY HOUSE TO INSTALL CARPET...

THEY DID NOT HAVE ENOUGH CARPET AND DID NOT FINISH THE JOB.. THERE IS TACK STRIPS EXPOSED EVERYWHERE AND MY DOG KEEPS STEPPING ON THEM!! I TRY TO COVER THEM UP WITH SOMETHING AND NOTHING WORKS. THEY WERE SUPPOSED TO COME BACK OUT ON 9/15 TO FINISH AND THEY NEVER SHOWED UP.

LUNA HAD NO PROBLEM TAKING MY MONEY. 2,300$ - I WILL BE SPEAKING TO A LAWYER IN REGARDS TO ALL OF THIS TO GET MY MONEY BACK. THE CARPET THAT WAS INSTALLED LOOKS LIKE ABSOLUTE SHIT. I TRIED TO CALL LUNA NUMEROUS TIMES AND NO ONE WILL HELP AND THEY JUST KEEP SENDING ME TO SOMEONE ELSE WHO CANT HELP ME.

I HAVE TRIED TO EMAIL COMMENTS@***.COM AND CARE@***.COM - NO RESPONSE. IS THIS REAL LIFE????????????!!!!!!!!!!!!!

Installer brought wrong product. Tore up old product, left loose and cut up unsafe carpet on stairs.

Correction was rescheduled for 2 weeks later and they now said the reachedule was never scheduled. Cant get anyone to return multiple phone calls over the last 2 weeks.

the floor i purchased has buckled in 3 different places. in 2 different rooms.

I called the sales person.(Chris Brilmyer) He told me oh I know what happened and i will get some one out there right away.He called me right back and said someone will be there on Thursday on the 13th.Someone will call you.Thats a wk and a half after I called ,ok i said.Now here we are. That is today . no call no email.I called customer service.And she said your appt. is not until Saturday the 15th.

I changed a Dr.s appt. to wait for this repair person.I called the sales man no answer and hung up ,I could not leave a message.I tried sending an email using the address from his card .i could not.

no such address.LUNA S CUSTOMER SERVICE STINKS. chrisb7067@***.com

the poor experience began in the morning when no one called with a 2 hour window. first i was told they called by 9, then told 9:30, still no call.

After five calls, (when they were supposed to call me), did i find out a window. i was told i was the first install that day, which was not true (each time i called i was given a different answer.) Then, not only did the installer not call, he didn't even show up! Then i tried to speak with Luna and either no one answered the call, i was put on hold for 40 minutes or the call was dropped.

this was the worst experience with any company. do not use them.

Do not use. This company lies.

I impulsively scheduled an appt with luna because they had Sun appts. Seth Bordan, the luna salesman came to my house and gauranteed me that based on the sq footage of my family room one piece of carpet would work and no seams would be needed.

However the day of installation, they arrived with 3 pieces of carpet. The installers were actually very helpful and patient as I tried to contact luna to resolve this issue.

I finally talked to Seth and he was super rude on the phone and said that he never gauranteed that. I am still waiting to hear back from luna about getting a discount since their salesperson lied to me.

Poor management and poor communication. Submitted orders are left for low paid employees to handle.

Nobody follows up on anything .

Im disgusted with this company. The customer is the only one being inconvenienced.

Although the customer service department is professional. They really can only document any request, question, etc. and then they send it to some magical place where it totally gets screwed up. I am beyond frustrated, actually in tears I am so frustrated. I will never do business or recommend this company

The initial meeting was great but it went down hill quickly. I repeatedly requested an itemized list of the costs. Ultimately Luna did not provide that the sales person that came out to conduct the measurement created a document on his own to provide me with what I needed. It wasn't perfect but it was something.

The installation did not go well. They installed around moveable furniture and they did a *** job on the steps. It took 5 phone calls to actually file a complaint to get someone come out to take pictures of the problem areas.

Lastly, I require a receipt for the work to be reimbursed. After 4 phone calls I'm typing this and still don't have a receipt.

I will begin at the conclusion, this was quite simply the worst experience i have ever had with any company ever.

It didnt start that way, but it quickly went down hill. Outdated sales tactics was a flag but we over looked it.

The scheduling started out ok, we were to have the LVP installed first, then the carpet. The first crew showed up with the incorrect floor plan, incorrect measurements, incorrect information. They couldnt do certain rooms because of leveling, which was not thoroughly checked by the sales rep. The crew had an 17-18-19 year old working with them, i put all those ages because we couldn't get a straight answer, wait it gets better. {{Redacted}} So needless to say we had to kick them out, it took 4 hours to assign a new crew which showed the next day. They worked so slowely it was ridiculous. We were supposed to have the carpet installed 3 days later. 3 days later no one shows, we call they said they were scheduled for a month later to which they tried to blame us for misunderstanding the schedule dates very patronisingly.

There was no urgency, no appolgies for their mistakes, i might add the sales rep would not respond to our texts, e-mails or calls and also tried to act like we misheard him with dates and information etc when he did respond.

Carpet crew 1 shows, with again wrong floor plan, wrong information, no updated information regarding the rooms that could not have LVP put down,. So.... they did not have enough carpet for the rooms that were on the floor plan and had missing rooms. So they didnt have rooms, not enough carpet for rooms on the plan and nothing regarding the rooms that LVP couldnt be done. Had to wait 2 hours for them to tell us they had to reschedule.

I will add, we could not get a manager to call us the entire time nor the sales rep.

I get on the phone with someone, they had all the wrong plans, so i had to go through the house and measure the rooms myself after the fact 3 crew had been here and did not update information. I was told i wont be charged for the rooms that were "added"?????

So next crew shows up, so this is the 4th crew. Again, show up with the wrong info, wrong plans. They didnt have the information that this job was paid for, so they couldnt start until they had confirmed. They called luna and they then tried to *** charge us more before starting. At that point i lost my temper. I had requested multiple times to speak with a manager or SOMEONE who had authority to do something, again NO manager called.

We are still waiting for a manager to call us a week after it was finished.

This isnt a "bad luck" situation this is poor management from the top down. They dont vet or train their crews. They dont train their sales reps, the dont follow up, they dont care about people who are spending $7000 on an install. Which once we got intouch with the sales rep he implied that there are sales purchase tiers, meaning we werrent important enough or we were spending enough for them to give a *** about an awful experience.

*** everything about this company.