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Luna Flooring is a large retailer of carpets, hardwood and laminate. It was started by Salamon DeZara in 1958. It is a family-run company headquartered in Chicago, Illinois. Luna Flooring specializes in carpet, hardwood and laminate sale, delivery and installation. Now it is represented on flooring markets of Baltimore, Boston, Milwaukee and Washington D.C. The company offers financing promotion options and accepts payments by installments. Different flooring samples with home furnishings and lighting are available to consumers before making an order. The company offers low price guarantee and lifetime installation warranty to all customers.
Carpet bulking
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Luna Flooring Carpet Installation
A total botched job.
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Luna Flooring Carpet Installation
Warranty Service After the Sales Nonexistent
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Luna Flooring Carpet Installation
AWFUL company
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Luna Flooring Carpet Repair
NIGHTMARE...DO NOT EVER USE
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Luna Flooring Customer Care
RUN, DO NOT WALK, RUN from this company
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Luna Flooring Customer Care
New Reviewer
Run around and no satisfaction
Initial flooring installed November 2013 with limited lifetime warranty. By Spring of the following year saw separations in flooring (3). Called customer service and failed to find my order. (Three rooms $7,000) I was told "because Schaumburg location was on a different system/new computer we cannot find you". Continued to make calls for over two years and finally order was found. inspector 1 comes out and admits flooring improperly installed and that the stretch in my living room would need to be replaced. (All the time I am offering the left over materials from the initial job for repair...about 10 slats.) He suggests if they don't call you quickly, you call them. I did over a week later. They lost the inspection. I was not pleased and expressed my anger without swears. Spoke to over four different reps and managers since 2014 and one ( i physically went in and spoke on phone) from Schaumburg location. This rep emails Luna and they "find" my order and record of inspection. So they send out inspector 2 with a moisture meter. (Asks me what I am using on the floor and show him a natural product for laminate and hardwood.) He says half of the living room floor will be removed and then the manager who was so pleasant before calls me and says "materials no longer available; we cannot help you". Is this fair?
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Luna Flooring Flooring Installation
Reason of review
Bad quality
Re flooring deposit refund juskewicz
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DO NOT I REPEAT DO NOT LET LUNA INSTALL YOUR HARWOOD FLOORS
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Luna Flooring Flooring Installation
High pressure, pushy sales person insulted me
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Luna Flooring Sales Representative
Terrible salesman feel ripped off
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Luna Flooring Carpet Installation
Pissed off
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Luna Bait & Switch
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Luna Flooring Carpet Installation
Like buying a car but didn’t have my license
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Luna Flooring Sales Representative
Horrible Service/Bait & Switch!
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Product
Luna Flooring Carpet
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Luna Flooring
Was the salesman's name Brian?