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Luna Flooring is a large retailer of carpets, hardwood and laminate. It was started by Salamon DeZara in 1958. It is a family-run company headquartered in Chicago, Illinois. Luna Flooring specializes in carpet, hardwood and laminate sale, delivery and installation. Now it is represented on flooring markets of Baltimore, Boston, Milwaukee and Washington D.C. The company offers financing promotion options and accepts payments by installments. Different flooring samples with home furnishings and lighting are available to consumers before making an order. The company offers low price guarantee and lifetime installation warranty to all customers.
10 month old carpet already unraveling and marrying down
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Resolved
Resolved: Luna flooring did not complete the work, but took the money
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Damaged woodwork and unsatisfactory trim work
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Alarm wire cut by installers
My name is Camille Allen and your installers cut my alarm wire and put the floor on top of the connector. I need someone to call me my telephone number is 443-847-****
1 comment
ID
Location
Bowie, Maryland
Luna did not do what they said they ware going to do.
Sherman, we take your concerns seriously and sincerely apologize for your experience. We understand that your order has been cancelled and a refund has been processed. If you continue to have questions and/or concerns please contact us at care@luna.com. Thank you,...
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Never showed up
Dear customer, we take your concerns seriously and would like to know more. Please contact us at care@luna.com for further assistance.
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ID
Location
Chelmsford, Massachusetts
Backorder carpet
Dear customer, we take your concerns very seriously and sincerely apologize for the inconvenience. We'd like to further assist you, but are unable to locate your account. Please email your contact information to care@luna.com. Be sure to mention PC in the subject...
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Location
Arlington, Virginia
Incomplete Job
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.
Verified Reviewer New ReviewerHorrible service- do not use
Patricia, we thank you for bringing your concerns to our attention, and regret to hear that your carpet is not meeting your expectations. Customer service is our number one priority. We'll be in touch with you shortly to start working on a resolution. Thank you,...
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Laminate/Carpeting Joke
Dear customer, this is not the experience that we wish for our customers. We apologize, and would like to follow up with you. Please email your account and contact information to care@luna.com, so we may provide further assistance. We look forward to hearing from you....
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Location
North Oxford, Massachusetts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.
Verified Reviewer New ReviewerTerrible Customer Service and Sales Rep
Dear customer, we’d like to assist further, but we can't locate your account. Please send an email to care@luna.com with your contact information, and we'll get in touch with you ASAP. Thank you, -Luna Customer Care
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Location
Naperville, Illinois
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.
Verified Reviewer New ReviewerHorrible Sales People
Good Afternoon, I am writing this email in regards to two different HORRIBLE sales people. The first sales person in Darrell Mullins and the second sales person in Greg Taylor. The first sales person Darrell Mullins sold me luxury vinyl plank flooring on 4/20/20 and I...
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Preferred solution
Apology
New Reviewer
Dissatisfied
Dear Judy, we take your concerns seriously and would like to further assist you. Please email your phone number and account information to care@luna.com. Thank you, -Luna Customer Care
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Phony people
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Status quo
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Luna Flooring
Luna is a scam