Luna Flooring's reply to:

10 month old carpet already unraveling and marrying down

Kristy, We want to help, but are unable to identify you. Please write to us at care@luna.com so we can resolve this.
author's review
ID
#2166332 Review #2166332 is a subjective opinion of poster.
Pros
  • Sales pitch
  • On time ok install people
Cons
  • Horrible product
  • Follow up after the sales and warranty support
Loss
$1750
Preferred solution
I want replacement carpet or full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

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Luna Flooring - 10 month old carpet already unraveling and marrying down
Luna Flooring - 10 month old carpet already unraveling and marrying down
Luna Flooring - 10 month old carpet already unraveling and marrying down
Luna Flooring - 10 month old carpet already unraveling and marrying down

I am so upset. I am a single mother and this company is a big scam.

I paid 1750 for carpet that is 10 months later matted down and unraveling. It looks just as bad as the carpet before that was old. Stains didnt come out after being professionally cleaned. I want them to install carpet that lasts.

The sales guy said this carpet was the best. I want someone to help me contact CW20578

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Resolved
Luna Flooring's reply to:

Resolved: Luna flooring did not complete the work, but took the money

Taimour, we know that your time is valuable, and sincerely regret to hear that your installation has not been completed. We've located your account and will be in touch with you soon.
author's review
ID
#2146814 Review #2146814 is a subjective opinion of poster.
Loss
$16000
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Update by user Oct 01, 2020

Company fixed the issue and I have been provided with settlement agreement.

Original review posted by user Sep 01, 2020

We contracted Luna on 07/09/2020 Flooring to install hardwood floors for the entire house. On the day of the installation they told us that they do not have the materials for the staircase.

They said they will have them in 2 weeks. Last week the said that they finally got the materials for a 09/01/2020 installation. A day before they left a message saying that nothing can be done until after 09/05/202. Did not mention when or why.

Luna did charge us in full $ 16,000. I think they took us for a ride

User's recommendation: Do not deal with them, they are dishonest.

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Luna Flooring's reply to:

Damaged woodwork and unsatisfactory trim work

Michele, we’re disappointed to hear that you’re going through this, and would like to further assist you. Please email your information to care@luna.com. Be sure to mention PC in the subject line so we can look into this right away. Thank you, -Luna Customer Care
author's review
ID
#2141588 Review #2141588 is a subjective opinion of poster.
Pros
  • Speed
  • Initial response
Cons
  • Drop the ball on installation issues
Preferred solution
FIX IT
New Reviewer
Luna Flooring - Damaged woodwork and unsatisfactory trim work
Luna Flooring - Damaged woodwork and unsatisfactory trim work
Luna Flooring - Damaged woodwork and unsatisfactory trim work
Luna Flooring - Damaged woodwork and unsatisfactory trim work
Luna Flooring - Damaged woodwork and unsatisfactory trim work
Luna Flooring - Damaged woodwork and unsatisfactory trim work

So my floor was suppose to be raised so trim and woodwork would be right..see attached photos it iwas not done properly. It looks awful I emailed pics into customer service...NOTHING at all NO RESPONSE

I am beyond pissed..not sure what to do at this point. Also just recently a part of the floor in the kitchen has grown a bump in it like something is under it and is now lifting and cracking floor...I am going to attempt to contact customer service AGAIN BTW these were just a few photos

User's recommendation: If I do not hear back from customer service I will stop paying them and let everyone I know to never use them.

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Alarm wire cut by installers

Luna Flooring - Alarm wire cut by installers
My name is Camille Allen and your installers cut my alarm wire and put the floor on top of the connector. I need someone to call me my telephone number is 443-847-****
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1 comment
#1930283

Luna is a scam

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0 0
ID
#2136922 Review #2136922 is a subjective opinion of poster.
Location
Bowie, Maryland
Luna Flooring's reply to:

Luna did not do what they said they ware going to do.

Sherman, we take your concerns seriously and sincerely apologize for your experience. We understand that your order has been cancelled and a refund has been processed. If you continue to have questions and/or concerns please contact us at care@luna.com. Thank you,...
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ID
#2133012 Review #2133012 is a subjective opinion of poster.
Luna Flooring's reply to:

Never showed up

Dear customer, we take your concerns seriously and would like to know more. Please contact us at care@luna.com for further assistance.
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ID
#2132447 Review #2132447 is a subjective opinion of poster.
Location
Chelmsford, Massachusetts
Luna Flooring's reply to:

Backorder carpet

Dear customer, we take your concerns very seriously and sincerely apologize for the inconvenience. We'd like to further assist you, but are unable to locate your account. Please email your contact information to care@luna.com. Be sure to mention PC in the subject...
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ID
#2111312 Review #2111312 is a subjective opinion of poster.
Location
Arlington, Virginia
Luna Flooring's reply to:

Incomplete Job

Linda, we’re disappointed to hear that you’re going through this, and would like to further assist you. Please email your information to care@luna.com. Be sure to mention PC in the subject line so we can look into this right away. Thank you, -Luna Customer Care
author's review
ID
#2105935 Review #2105935 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Our living room floor was started Tuesday and it is now Saturday. I am still waiting for a call back to have the job completed.

They told me it would be completed in a day or two.

I called LUNA Thursday and Friday and was told they would have an answer in 24 hours only to receive no call. Very unsatisfied customer.

User's recommendation: Find someone else.

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Luna Flooring's reply to:

Horrible service- do not use

Patricia, we thank you for bringing your concerns to our attention, and regret to hear that your carpet is not meeting your expectations. Customer service is our number one priority. We'll be in touch with you shortly to start working on a resolution. Thank you,...
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ID
#2085236 Review #2085236 is a subjective opinion of poster.
Luna Flooring's reply to:

Laminate/Carpeting Joke

Dear customer, this is not the experience that we wish for our customers. We apologize, and would like to follow up with you. Please email your account and contact information to care@luna.com, so we may provide further assistance. We look forward to hearing from you....
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ID
#2064578 Review #2064578 is a subjective opinion of poster.
Location
North Oxford, Massachusetts

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

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Luna Flooring's reply to:

Terrible Customer Service and Sales Rep

Dear customer, we’d like to assist further, but we can't locate your account. Please send an email to care@luna.com with your contact information, and we'll get in touch with you ASAP. Thank you, -Luna Customer Care
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ID
#2059806 Review #2059806 is a subjective opinion of poster.
Location
Naperville, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

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Horrible Sales People

Good Afternoon, I am writing this email in regards to two different HORRIBLE sales people. The first sales person in Darrell Mullins and the second sales person in Greg Taylor. The first sales person Darrell Mullins sold me luxury vinyl plank flooring on 4/20/20 and I...
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ID
#1963355 Review #1963355 is a subjective opinion of poster.
Preferred solution
Apology
New Reviewer
Luna Flooring's reply to:

Dissatisfied

Dear Judy, we take your concerns seriously and would like to further assist you. Please email your phone number and account information to care@luna.com. Thank you, -Luna Customer Care
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ID
#1961001 Review #1961001 is a subjective opinion of poster.
Luna Flooring's reply to:

Phony people

Dear customer, we've read your review and regret to hear that your experience was not what you expected. We want to be able to address your concerns as quickly as possible but we cannot locate your account. Please send your contact information to care@luna.com so that we can further assist you. Thank you, -Luna Customer Support
author's review
ID
#1935900 Review #1935900 is a subjective opinion of poster.
Preferred solution
No, just wanted to state my beef about promises not kept.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Was told they'd beat or match any other offer I'd get. So someone offered me a lower offer.

Decided to go that way.

Then Sales lady called and left voice mail to ask about her offer.

Sent text to sales lady and asked if they'd give guaranteed offer to go under or match my lowest.

Never got response.

Called lady but she was on another line. They said she'd call me back in a few minutes.

Never got call.

Checked reviews and they were bad.

User's recommendation: Go elsewhere!

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Luna Flooring's reply to:

Status quo

Dear Giacomo, we regret to hear that you're unsatisfied, and understand that we've spoken to you in regards to the listed concerns. We'll continue to follow up until your concerns have been addressed. Thank you, -Luna Customer Care
author's review
ID
#1915255 Review #1915255 is a subjective opinion of poster.
Cons
  • Drop the ball on installation issues
Loss
$639
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

As of this moment Luna has not contacted me the BBB has closed the case because we couldn't come to an agreement and I'm still waiting for the Attorney General office to respond. When they advertise on Facebook I write a bad comment.

User's recommendation: Don't do business with luna.

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