Reply by Luna Flooring

Dear Judy, we take your concerns seriously and would like to further assist you. Please email your phone number and account information to care@luna.com. Thank you, -Luna Customer Care
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Salesman had trouble doing the contact on line did it at home a sent it to me, we talked I told him since two floors involved I wanted the hardwood done First floor foyer so that the carpet could be done first day after the foyer since the rest of the hardwood is on the second floor he said that is fine. Today the hardwood guy shows up says carpet is tomorrow, he was on the phone 45 min trying to figure out what we owe since the carpet guy would collect payment for the carpet when installed I called my sales person Jeff absolutely useless, he said he was busy he kept saying he did everything correct it was everyone else who messed up I asked for his bosses phone number David Bryce he said he couldnt give it to me I asked that he call me.

Jeff sent me a text saying I would get a call shortly 3 hours later still no call from David Bryce.

Once they get your money its F off we will do what we want, forget customer service. Dont use even if they say we will match any price the non responsiveness is not worth the pain.

User's recommendation: Absolutely not.

Product or Service Mentioned: Luna Flooring Flooring.

Luna Flooring Pros: Installers were very nice.

Luna Flooring Cons: Customer service, Dishonesty.

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