Reply by Luna Flooring

Robert, we value your time, and sincerely apologize for your time. We'll be looking into this matter right away and will be in touch with you soon.
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Update by user Apr 13, 2021

No development.from Luna. Only now they have sent this account to an collection agency. Which I've already told them that U refuse to pay them snd and I'm readyto take this to court.

Original review posted by user Mar 08, 2021

I made the biggest mistake in hiring these hacks. I ordered carpet and on the day of installation these 3 Bozo show up No PPE at all. So I figured since my kids weren't here, because I was in a rush. These guy while I was gone my wife filmed these guys .1 unrolling the carpet on my dirty driveway , cut it to size, 2.Track through our flower bed after I asked them not to tread the our yard (Still snow on the ground) bring it into our home. 3.Then they tracked gum on my brand new carpet while walking on it with their dirty shoes. 4.Then these idiots broke the trim around my door attempting to tuck it in. 5.They scratch and gouged damn near all of my newly installed and freshly painted drywall. 6. Did a lousy job of installing and tacking down the carpet. ( there's place you can just pick it up) 7. To add insult to injury one of these idiots ate lunch and left behind all his garbage.

I called for almost two months with no answer. Then after about almost three weeks of negotiating this guy. He said that they would reinstall new carpet in five days which was a Saturday. I waited around all day for over six hours and no phone ,test, email nothing. So I finally called and inquired about my installation and the I was told that "they weren't coming today because that they were all out of the carpet"

After these I was done. I called there headquarters numerous times and talk to this so called manager or supervisor and I told him that they can come and remove this crap and that I wasn't paying for their F@#&;;;;;; service.

Then he basically said to me that I'm stuck and that have to pay them. Again I told him I refuse to pay him anything and they're not going to extort me with their *** service. Since then I've called the BBB and this *** still want me to pay for this garbage. With no mention of the damage they've caused or the financial back as well time consuming project set back.

User's recommendation: Don't Do It! Stay away from this place.

Product or Service Mentioned: Luna Flooring Carpet.

Preferred solution: To either do half. or Pay for my damages .

Luna Flooring Cons: Carpet install and quality, Horrible employees and customer service.

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