Reply by Luna Flooring

Dear customer, we take your concerns seriously and would like to know more. Please contact us at care@luna.com for further assistance.
Author's
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1.3

We were supposed to have an install on Saturday. We received a text with the confirmation early Saturday morning which stated that the installers would arrive that morning.

Around 10:30 we got a phone call stating that they would be here between the hours of 11 and 2 - apparently that's what "morning" install means? We later received another phone call stating that they would be here by 2:15 and were promised the job would be finished that day. At 2:30 we called back to find out where they were - apparently there was a problem with the previous job and they wouldn't be able to come.

Long story short, spoke with a few "supervisors" who had no idea what was going on, told us our install would be the following Thursday - unacceptable seeing as our house is all torn apart waiting on the install. In the meantime, the installer called to say that he would be here Monday morning between 8 and 9.

Well, it's 9:30 on Monday, he's not here and that "supervisor" doesn't know what is going on.

I'm sorry but you're a flooring company who has been in business for many years. You know how long a job will take and I'm sure you build in buffers for the unforeseen circumstances.

This is unacceptable business practice.

Live and learn. Should have read the reviews.

User's recommendation: Look elsewhere.

Location: Chelmsford, Massachusetts

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