This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.New Reviewer
Update by user Oct 12, 2020
The carpet inspector came and they have put a claim into the mill, the people who make the carpet but this isn’t good enough. I want a different carpet because I was told this type would last years.
This isn’t right and I am concerned for other customers.
It does no good to put the same carpet in if it just lasts 10 months. Be honest when you sell something so just waiting on the claim part
Original review posted by user Sep 12, 2020
I have made a scone claim and have not heard from them. I had the carpet cleaned and it still looks matted down and also unraveling
User's recommendation: Please don’t use luna.
Product or Service Mentioned: Luna Flooring Customer Care.
Monetary Loss: $1750.
Preferred solution: Full refund.