Reply by Luna Flooring

Kristy, We want to help, but are unable to identify you. Please write to us at care@luna.com so we can resolve this.
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Update by user Oct 12, 2020

The carpet inspector came and they have put a claim into the mill, the people who make the carpet but this isn’t good enough. I want a different carpet because I was told this type would last years.

This isn’t right and I am concerned for other customers.

It does no good to put the same carpet in if it just lasts 10 months. Be honest when you sell something so just waiting on the claim part

Original review posted by user Sep 12, 2020

I have made a scone claim and have not heard from them. I had the carpet cleaned and it still looks matted down and also unraveling

User's recommendation: Please don’t use luna.

Product or Service Mentioned: Luna Flooring Customer Care.

Monetary Loss: $1750.

Preferred solution: Full refund.

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#1930280

Hi Kristy- I am also dealing with Darrell Mullins who was absolutely horrible- this is a scam! And I demand that they fix my issues!

I have tried to contact him multiple times and have failed.

Luna is running a scam!! Please email if you would like to join forces to bring these con artist down TSM.ESQ88@***.com