Luna Flooring Questions and Answers
Why is Luna giving me the runaround.
They have been giving me the runaround since last year on my floor and I can’t seem to get anything done we paid a lot of money for Quality flooring and All I am getting is flop sweat I finally got an inspector to come look at my floor and he was a really nice guy and took a lot of pictures and I was told that someone would be calling me back tomorrow and I can schedule for them to come fix the problem by replacing the bad spots I don’t want they I want them to replace all of the floor I was told by the salesman that my floor was scratch proof that it would not scratch and the installer was a professional and I can tell you that it was not professionally installed I want them to fix the problem at hand. When I first called about the problem with my floor they were supposed to send the inspector but they sent the same one that installed it and he would not leave till I signed a paper stating that I was satisfied with the floor and that he spoke good English after I told the person at Luna he didn’t speak good English because they called him down for it the installer that was here was a big guy and he was intimidating to me so I didn’t want a Problem with him so I called customer service and they then asked him to leave I want someone to replace my whole floor and get some money back for the mistakes Made and my time spent waiting many times on them to come out or return a call
What are Luna Flooring financing options?
- 12 Months. Interest will be charged to your account from the purchase date if the purchase balance is not paid in full within 12 months. Minimum monthly payments required.
- 48 Months. 48 monthly payments with a special rate of 9,99% APR.
Both offers expire July 4, 2019. For more details please call the company at 1-80*-431-5921.
What are Luna.com guarantees?
How do I get a refund from Luna Flooring?
There is not a Luna Flooring FAQs page on the company site where a customer might find information about Luna Flooring return or refund policy. The only information about what to do with a Luna Flooring complaint is in the various guarantees offered by the flooring company. The 2-year limited installation warranty covers very specific issues that arise from errors the authorized contractor makes when installing your Luna flooring. The Luna “Love Your Floors Promise” offers customers a chance to effectively “return” the flooring they dislike within thirty days according to certain parameters. Therefore, you should contact Luna Flooring Customer Service Department by phone at (877) 241-5862 or by email at email@example.com and ask their customer support representatives for assistance.
Who is the manufacturer of your vinyl plank flooring specifically butterscotch oak classic look.
Your question is quite specific. You can contact Luna Flooring customer service and and ask what company makes vinyl plank flooring.