Luna Flooring Questions and Answers
We will try to contact this business to get an answer for you.
Why is Luna giving me the runaround
They have been giving me the runaround since last year on my floor and I can’t seem to get anything done we paid a lot of money for Quality flooring and All I am getting is flop sweat I finally got an inspector to come look at my floor and he was a really nice guy and took a lot of pictures and I was told that someone would be calling me back tomorrow and I can schedule for them to come fix the problem by replacing the bad spots I don’t want they I want them to replace all of the floor I was told by the salesman that my floor was scratch proof that it would not scratch and the installer was a professional and I can tell you that it was not professionally installed I want them to fix the problem at hand. When I first called about the problem with my floor they were supposed to send the inspector but they sent the same one that installed it and he would not leave till I signed a paper stating that I was satisfied with the floor and that he spoke good English after I told the person at Luna he didn’t speak good English because they called him down for it the installer that was here was a big guy and he was intimidating to me so I didn’t want a Problem with him so I called customer service and they then asked him to leave I want someone to replace my whole floor and get some money back for the mistakes Made and my time spent waiting many times on them to come out or return a call