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Why is Luna giving me the runaround

by Eugene G Uif

They have been giving me the runaround since last year on my floor and I can’t seem to get anything done we paid a lot of money for Quality flooring and All I am getting is flop sweat I finally got an inspector to come look at my floor and he was a really nice guy and took a lot of pictures and I was told that someone would be calling me back tomorrow and I can schedule for them to come fix the problem by replacing the bad spots I don’t want they I want them to replace all of the floor I was told by the salesman that my floor was scratch proof that it would not scratch and the installer was a professional and I can tell you that it was not professionally installed I want them to fix the problem at hand. When I first called about the problem with my floor they were supposed to send the inspector but they sent the same one that installed it and he would not leave till I signed a paper stating that I was satisfied with the floor and that he spoke good English after I told the person at Luna he didn’t speak good English because they called him down for it the installer that was here was a big guy and he was intimidating to me so I didn’t want a Problem with him so I called customer service and they then asked him to leave I want someone to replace my whole floor and get some money back for the mistakes Made and my time spent waiting many times on them to come out or return a call

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What are Luna Flooring financing options?

1 answer
#1659320
According to www.luna.com, Luna Flooring provides financing options for customers on a budget. Available options are as follows:
 
  • 12 Months. Interest will be charged to your account from the purchase date if the purchase balance is not paid in full within 12 months. Minimum monthly payments required.
  • 48 Months. 48 monthly payments with a special rate of 9,99% APR.


Both offers expire July 4, 2019. For more details please call the company at 1-800-431-****.
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What are Luna.com guarantees?

1 answer
#1657730
Based on the company website, Luna Flooring offers a 110% low price guarantee where it promises to beat any competitor’s price or refund 110% of the difference. But there are specific criteria for the guarantee. Please find out more details on this issue given in the article Luna Flooring VS National Floors Direct: Compare Price Affordability and Terms of Service.
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How do I get a refund from Luna Flooring?

1 answer
#1657729

There is not a Luna Flooring FAQs page on the company site where a customer might find information about Luna Flooring return or refund policy. The only information about what to do with a Luna Flooring complaint is in the various guarantees offered by the flooring company. The 2-year limited installation warranty covers very specific issues that arise from errors the authorized contractor makes when installing your Luna flooring. The Luna “Love Your Floors Promise” offers customers a chance to effectively “return” the flooring they dislike within thirty days according to certain parameters. Therefore, you should contact Luna Flooring Customer Service Department by phone at (877) 241-**** or by email at comments@***.com and ask their customer support representatives for assistance.

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Who is the manufacturer of your vinyl plank flooring specifically butterscotch oak classic look

1 answer
On Behalf of Pissed Consumer Help Center #1645861

Your question is quite specific. You can contact Luna Flooring customer service and and ask what company makes vinyl plank flooring.
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Questions 5
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