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Luna Flooring is a large retailer of carpets, hardwood and laminate. It was started by Salamon DeZara in 1958. It is a family-run company headquartered in Chicago, Illinois. Luna Flooring specializes in carpet, hardwood and laminate sale, delivery and installation. Now it is represented on flooring markets of Baltimore, Boston, Milwaukee and Washington D.C. The company offers financing promotion options and accepts payments by installments. Different flooring samples with home furnishings and lighting are available to consumers before making an order. The company offers low price guarantee and lifetime installation warranty to all customers.
Lack of refund
author's review
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.
Verified Reviewer New ReviewerBad experience
I had a salesman come to my home for an estimate on vinyl flooring for my basement.I take him down to the basement where I told and showed him that the floor was not level and he told me it was not a problem putting the new floor over the old one.On the day of installation the installer tells me that the floor would have to leveled before installing the new floor and luna tells me it would cost $800 more.I told luna no way because this issue was known to the salesman and should have been in the estimate.Because of this issue I cancelled the installation and luna refuses to give me back my deposit and I was called shady by one of their employees.Very bad customer service
User's recommendation: Don't do business with luna they estimate low then hit you with things that cost you more.
1 comment
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Pros
- Low price
Cons
- Beware of the low price
Loss
$639
Preferred solution
return my deposit
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.
Verified Reviewer New ReviewerDO NOT PURCHASE ANY PRODUCT FROM LUNA, SCAMMER
Luna sale people recommended me the luxury vinyl floor planks. I decided to purchase the product for my entire living room area, my sons room and kitchen area last year 2019. This luxury vinyl floor plank product is a SCAM. The contractor from Luna did a horrible job the whole entire areas. I am so ANGRY, UPSET with this company. I had this product installed last year was back in July and my floor pop open, the entire living room area, my sons room and kitchen area are wobbling when walking on the floor. So, I called Luna and someone from this company came and told my husband that this how luxury vinyl floor planks. They tend to wobble and THERE IS NOTHING WE CAN DO. So, if this is a case why doesn't sale people told me since first time, we purchased it. Why they scammed us almost $7,000 of product price and my floor and service were terrible. I am disappointed and this company is reported to the Bureau of Consumer Complaint, and I am filling a consumer complaint for the product that they scammed me. Luna will be hearing from me good one. I promised. DO NOT PURCHASE ANY PRODUCT FROM LUNA FLOORING COMPANY, SCAMMER !
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Location
Wheaton, Illinois
Not recommended
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Never
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Luna Flooring - DON’T TRUST THESE PEOPLE !!
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Please use a different carpet firm
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Check on partial refund
I was refunded the full amount of $67.75 yesterday. Thank you very much.
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Location
Valparaiso, Indiana
Reason of review
Honest return, exchange or cancellation policy
Poor quality carpet
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Rude robert never called back
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Left my walls a mess...
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POOR POOR SERVICE/REPRESENTATION/CUSTOMER SERVICE
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Dumpster fire
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Flooring issues
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Incompetent installers/sales and companyd
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Luna Flooring
Did you get your refund back? they have no right to keep it!