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Luna currently owes me a 4,100 refund that I have been pursuing and promised since the beginning of March. They sold me a floor then the installers came and refused to install it.

They agreed to refund. No money and no return calls or emails for the last 3 weeks. Unfortunately that was the money I had counted on to weather the covid storm. Because of course I lost my job.

Dont waste your time dealing with these ppl they have no ethics at all. OnD

User's recommendation: Dont waste your time.

we agreed to change the entire apartment carpeting to wood flooring, installation crew came in and they said they couldn't remove the entrance tile and replace it to woods therefore we agreed on doing only the living room since they were there, did the job in one day, after a month the flooring looked uneven called luna and they sent an inspector two months later nothing happened I called again they sent another inspector and till now have not heard a word it is getting closer to being a year and nothing has been done poor customer service as well as poor quality material

Luna sales rep. came to my house we want to install floor and remove the carpet, of course when they are selling they offer you the world, well I been trying to get service for the last 3 months, the floor is loose, and I'm afraid is going to fall apart, to much for professional service, or we should call it POOR SERVICE, so please do your self a favor, never hire this company,

I had Luna replace the 13 year old carpet on my second floor in June of 2019 and it was a fiasco from the start. The salesman showed samples and would not leave any.

I chose a color that had the words moca and coffee in it because of the brown tint. When the installers showed up they began to unload a basic GREY carpet that was not the same as the sample I originally selected. The color was different and they were sent away. I was contacted by the salesman who did nothing but make excuses and texted me photos of a carpet that had a brown appearance to it.

I rescheduled for the installation and when the installers showed up the carpet had a tag on it with the words “mocha and coffee” but the carpet still appeared too grey. I felt it was the same carpet they originally showed up with with a different tag on it. So I reluctantly allowed the installers to proceed and they were done in a few hours. The carpet color was not exactly what I had imagined but I figured I would “Deal with it.” So fast forward almost 6 months (11/25/2019) and I started to notice excessive matting on the stairs, in the hallway, bedrooms, and outside of the bathrooms.

After vacuuming and vacuuming it was obvious that the matted areas were becoming permanent since you could see the area where people have walked. It simply looks horrible and old so I contacted Luna for assistance. I spoke with several people, including a supervisor, who said that high traffic areas were not covered under the warranty and that I would have to pay over $1000.00 for labor if they were to replace the carpet. I asked about the 6lb 7/16 padding that they put down and was told “You should have purchased a better passing.” I was amazed that these people would not assist me with my concern.

They didn’t even ask for my pictures or offer to send someone out to inspect the matting and permanent tracks that were in my 5 month old carpet. I have since contacted my credit card company asking for assistance and they offered a temporary credit while the matter is investigated. Several days after my CC company initiated the investigation and issued the temporary credit I was contacted by A Luna representative who basically threatened to ruin my credit and seek legal action against me for “Non payment.” I became very upset and told him that they left me with no choice but to contact my CC company for possible assistance and that if anyone should be getting sued it’s them.

I’m leaving in the hands of my CC company and hope they will find in my favor so I can immediately have another company come out and replace this garbage substandard carpet.

Installers refused to install stairway carpeting because it was too "cold". This is an inside staircase with temps at about 65 degrees.

I had a similar staircase done during Feb. a few years ago, with no issues. When ordered carpeting from salesman Jon he assured me that there would not be any issues with install. Apparently, installers arrived too late and simply didn't want to do the job, since it would go past 6:00 pm.

Anyway, when I complained to customer service I was treated like a child by James and no one was willing to provide me my credit for overpaying my deposit. The national call center stated that someone would call me by the end of the day to rectify this, but I'm still waiting for that call and refund.

Not only was the salesperson uneducated about Luna's products, but Chicago's local customer service was rude and never even bothered to assist me. Still waiting for my money returned for a breach of contract.

Must say the choice was mine. But, I was given 2 choices at the time and thought it should be fine.

It's been a year since my carpet has been installed. It looks worse than the carpet that is still in 2 of my bedrooms which is 20 years old. I hate it.

I will not do business with Luna again. Folks go local!

need a appointment called they hung up

Luna is the worse company I've had to experience. I had hardwood steps installed in April 2019 and the installers left my walls with nicks and dirt all over the area they were working in.

After several phone calls and promises that this will be taken care of, its October 2019, and my walls have not been repaired. An area supervisor or should I say, liar, continually texted me and asked for pictures. I did everything that was asked of me, only to get someone to finally come out to do the repairs in September 2019!and paint and to find out they were at the wrong house for the pictures that were sent. What kind of business is this?

The painter reached out to Luna and I haven't heard back from the painter or Luna. I have left messages again and no response. The painter did say that my entire walls have to be painted or it won't look right new paint on old paint. My house is a couple years old and to have the installers come and mess up is unacceptable.

I would not use Luna again or recommend them or their counter partner Empire to anyone!

I'm going to contact their credit card bank to see if they can deduct from my balance so I can have my walls repainted before my family comes for Thanksgiving. #awfulcompany #runaway #liars #sloppywork

I would not recommend this company to my worst enemy. First, they installed the wrong trim with my laminate flooring on Monday.

Not to say they made so many mistakes in the trim around the fireplace and walls. Secondly, on Tuesday the carpet installers came out and didn't carpet the steps because they did not have enough carpet to do the work order. Third, they were to come out today and "no show" because our order is not in the system; and the customer service agents can not get anyone from the Baltimore Office to answer the phones to find out what is going on. Last, my representative Darrell has no idea of what's going on.

Ms.Mckenzie confirmed that the carpet people were coming today on yesterday.

And the corporate office confirmed that they were coming out tomorrow to complete the repairs of the laminate flooring. NO ONE KNOWS NOTHING!!!!!!

if you want a good laugh listen to their sales people try to explain to you why you have to pay triple for their floors even though they are the exact same quality as everywhere else

Flooring has separated at the end the narrowest part of the board leaving a gap in between needs to be moved back and secured