Reply by Luna Flooring

Dear customer, we’d like to assist further, but we can't locate your account. Please send an email to care@luna.com with your contact information, and we'll get in touch with you ASAP. Thank you, -Luna Customer Care
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

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1.0

During carpet install, installers notified me they didn’t have enough carpet because sales rep took incorrect measurements. Contacted sales rep.

Installers returned next day to finish install, but again not enough carpet to complete the remaining room and 3 flights of stairs. Not to mention, installers left mountains of carpet shavings all over my driveway! Contacted sales rep who promised to refund me $200 for inconvenience. Said it would be refunded in 7-10 business days.

Contacted him 2 weeks later, promised he would put through $200 refund and to please give him a good review. Last contact was 3 weeks ago. Never received the $200. Sales rep flat out lied.

Was it worth it, I ask? I paid $3300 for the carpet.

Mr B.S., you’ve cost Luna a valued customer and negative publicity. By the way, use the $200 to buy some integrity and professionalism.

Best regards!

Ms Johnson

User's recommendation: Would NOT recommend.

Monetary Loss: $400.

Preferred solution: Price reduction.

Location: 1805 N Mill St, Naperville, IL 60563

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