This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.New Reviewer
WORST COMPANY EVER! They were supposed to install two bedrooms of carpet today.
We only wanted one room done at a time, but they talked into doing two at the same time. We spent hours taking items and furniture out of both rooms between last evening and this morning. They call at 9:30 am to inform us that they will not be able to install the carpet today after all. "We can do it this Thursday or Friday." Oh yeah, so we can move the furniture all back into the bedroom (because we can't leave it all sit throughout the rest of our house), then take it all back out and then tell us sometime that morning that you won't be here either?
It took me two hours of phone calls and wasted time to FINALLY talk to someone who is SUPPOSEDLY refunding us in the form of a check which "can take up to 10 days" or with the state of USPS, it may take much, much longer - or not arrive at all. I am furious and will NEVER work with Luna againWoWR
User's recommendation: Avoid this company!
Monetary Loss: $408.
Preferred solution: Full refund.
Luna Flooring Pros: Good prices.
Luna Flooring Cons: Undependable service.